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2015 overview

Strategic Plan
We’ve invested time in understanding our current and future customers better and what it is that people will want from us in the future.
Customer
We increased the depth of our customer knowledge on our journey to become a truly customer-centric organisation.
Quality Accreditation
Our ‘Rehabilitate and recover via early intervention’ initiative received a Better Practice Award from the Australian Aged Care Quality Review Agency.
Innovation Approach
We adopted an approach to Innovation that is driving meaningful value adds and new business opportunities.
Advocacy
We continue to challenge stereotypes associated with ageing.
Major Projects
Major Projects including Repat and ViTA services.
Housing Solutions
We have created new housing models with real points of difference, based on the research we have done with customers.
High Care Anywhere
We offered a range of High Care solutions to meet the individual needs of our diverse customers including Home Care 17, Respite, Transition Care and Healthy Ageing.

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🎉 Happy Birthday to Nel, who celebrated an incredible 101 years surrounded by friends at Highercombe Residential Care Home, with her daughter Elly and daughter‑in‑law Gayle joining to mark this very special milestone 💐💖🎂

Here are some of Nel’s reflections for a life well lived:

“I have liked to live an honest life, when people would ask me questions, I would always tell the truth.”

“A girl once said to me, can you tell me a secret of your old age, I said you have to believe in the creator. I put my heart and soul into faith. I don’t put my beliefs onto people but I have always had faith.”

“You are born with your own free will.”

“Live in the moment.”

Wise, thoughtful and inspiring - thank you, Nel! Happy birthday, from all of us✨🌸
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