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Payment options & FAQs

Payment Options & FAQs

Your options explained. 

Finding support to continue to live the life you want to live can sometimes be confusing and it’s not always easy to understand what is available and how to access it.

An ‘entry level’ program which gives you access to basic support services such as help around the home, assistance with shopping, respite, allied health, access to social activities and more.

ACH Group can help to access these government subsidised services, even lodging a referral for an assessment from My Aged Care on your behalf. 

CHSP

When you need more support, a Home Care Package gives you access to a ‘package’ of services.

There are four levels of packages to meet your individual needs. A dedicated Advisor will work with you and your support network (if appropriate) to design and deliver a range of services to meet your needs and help you to get the most out of your package.

When you choose a Home Care Package with ACH Group, you will have peace of mind that you can remain living independently at home, with the right support, delivered by a reputable provider with fully vetted and trustworthy staff. 

HCP

If you are looking to downsize to a more manageable lifestyle, ACH Group has a range of retirement living units in desirable and convenient locations close to public transport, shops and community facilities nearby. 

If you require a safe and secure place to continue to live well, ACH Group has eight residential care homes each with their signature features, supported by registered nurses, allied health specialists, lifestyle and hospitality staff and specifically trained Care Workers.

The Aged Care Assessment is a program that assesses the care needs of older people and helps them gain access to the most appropriate type of care, including Home Care packages and residential living services.

Speak to your GP or health professional or phone ACAT on 1800 200 422.

Consumer Directed Care (CDC) is the approach to delivering Home Care. The Consumer Directed Care approach puts you – the customer – in the driver’s seat if you wish.

You have a lot more opportunity to say how the funds available to you are used, so that you can access care, services or programs that will enhance your quality of life.

From 1 July 2015, in order to access most government subsidised services, you must first be registered with My Aged Care.

My Aged Care is an Australian Government initiative, and comprises a website and contact centre. My Aged Care team is there to provide you with information about different types of aged care services.

ACH group can assist you to access My Aged Care and help you navigate through this process, including lodging an inbound referral on your behalf.

For more details, visit myagedcare.gov.au or call 1800 200 422.

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Good Lives

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22 hours ago
ACH Group

ACH Group congratulates our Chair, Mary Patetsos, on her receipt of an Order of Australia (AM) award this Australia Day for her ‘contribution in the field of aged care and commitment to advancing multicultural Australia’.

Mary joined the ACH Group Board in October 2008 and has devoted significant time and energy to the organisation with a belief that life is an opportunity not to be missed, regardless of age, gender, culture, and capacity. She has led the Board with integrity and high governance standards since April 2018. Mary is also an Advisory Council Member of the National Aged Care Advisory, playing a critical role in ensuring that reform measures reflect the needs and expectations of older Australians, their families, and carers.

Her commitment to advancing multicultural Australia is reflected in her work as Hon. President and Immediate Past Chairperson of Federation of Ethnic Communities’ Councils of Australia (FECCA) and through other governance roles involving collaboration between academia, business, and community.

Read more about Mary’s achievement here 🔗 bit.ly/3WDLtKy
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ACH Group congratulates our Chair, Mary Patetsos, on her receipt of an Order of Australia (AM) award this Australia Day for her ‘contribution in the field of aged care and commitment to advancing multicultural Australia’. 

Mary joined the ACH Group Board in October 2008 and has devoted significant time and energy to the organisation with a belief that life is an opportunity not to be missed, regardless of age, gender, culture, and capacity. She has led the Board with integrity and high governance standards since April 2018. Mary is also an Advisory Council Member of the National Aged Care Advisory, playing a critical role in ensuring that reform measures reflect the needs and expectations of older Australians, their families, and carers. 

Her commitment to advancing multicultural Australia is reflected in her work as Hon. President and Immediate Past Chairperson of Federation of Ethnic Communities’ Councils of Australia (FECCA) and through other governance roles involving collaboration between academia, business, and community. 

Read more about Mary’s achievement here 🔗 https://bit.ly/3WDLtKy

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Congratulations Mary! What an incredible achievement.