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Payment options & FAQs

Your options explained. 

Finding support to continue to live the life you want to live can sometimes be confusing and it’s not always easy to understand what is available and how to access it.

An ‘entry level’ program which gives you access to basic support services such as help around the home, assistance with shopping, respite, allied health, access to social activities and more. ACH Group can help to access these government subsidised services, even lodging a referral for an assessment from My Aged Care on your behalf. 


When you need more support, a Home Care Package gives you access to a ‘package’ of services. There are four levels of packages to meet your individual needs. A dedicated Advisor will work with you and your support network (if appropriate) to design and deliver a range of services to meet your needs and help you to get the most out of your package. When you choose a Home Care Package with ACH Group, you will have peace of mind that you can remain living independently at home, with the right support, delivered by a reputable provider with fully vetted and trustworthy staff. 


We can support you within your NDIS Plan to access services through your core support, capacity building and capital support budgets. Depending on individual needs, all three budgets can be used to access various ACH Group services. Core support budgets can be utilised for personal, social and group supports, while capacity building and capital support budgets can assist with allied health services and assistive technology (occupational therapy).


If you are looking to downsize to a more manageable lifestyle, ACH Group has a range of retirement living units in desirable and convenient locations close to public transport, shops and community facilities nearby. R

If you require a safe and secure place to continue to live well, ACH Group has eight residential care homes each with their signature features, supported by registered nurses, allied health specialists, lifestyle and hospitality staff and specifically trained Care Workers.

The Aged Care Assessment is a program that assesses the care needs of older people and helps them gain access to the most appropriate type of care, including Home Care packages and residential living services.

Speak to your GP or health professional or phone ACAT on 1800 200 422.

Consumer Directed Care (CDC) is the approach to delivering Home Care. The Consumer Directed Care approach puts you – the customer – in the driver’s seat if you wish.

You have a lot more opportunity to say how the funds available to you are used, so that you can access care, services or programs that will enhance your quality of life.

From 1 July 2015, in order to access most government subsidised services, you must first be registered with My Aged Care.

My Aged Care is an Australian Government initiative, and comprises a website and contact centre. My Aged Care team is there to provide you with information about different types of aged care services.

ACH group can assist you to access My Aged Care and help you navigate through this process, including lodging an inbound referral on your behalf.

For more details, visit or call 1800 200 422.

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Information Guide

Good Lives

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1 day ago
ACH Group

⚽ “It’s that social aspect that everyone’s having fun. We’re all of different ages, different backgrounds but we’re all coming together just to have some fun,” Sarah – a participant of Everybody’s Game – said.

⚽ Opportunities to enjoy club life, including playing soccer and social activities, was the aim of Everybody’s Game – a walking soccer program for people living with neurological conditions.

⚽ In April, celebrations were had to mark the end of 16-week pilot program. The weather was great and participants were showing off their skills when local soccer players frACH Groupelaide Comets joined Football South Australias GamFlinders Universityoup in partnership with Football SouthAdelaide Comets FCndAdelaide United Thank you to all involved including Adelaide Comets FC, Adelaide United, everyone who helped spread the word, and most of all participants who made that leap of faith, signed up and showed up!

⚽ In great news, the program will re-commence on Saturday 21 May, so if you know someone who could be interested to join, please let them know! 🔗
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