Ray joined ACH Group in December 2016, bringing an enviable record in senior health leadership roles, both in the United Kingdom and Australia.
He led the SA Ambulance Service from 2008-2013, helping to implement a number of innovative initiatives. During 2012 he also took on the management of three SA Health agencies: SA Pathology, SA Pharmacy and SA Imaging.
In his most recent role as CEO of NSW Ambulance, Mr Creen set a bold and exciting direction for the organisation that set an agenda of modernised service delivery, cultural change and values-based leadership.
He is well known for his ability to develop excellent working relationships and is regularly called upon to offer advice and consultancy on leadership, performance improvement and cultural transformational change.
General Manager Health and Community Services
Anne-Marie joined ACH Group as General Manager Health and Community Services in February 2011 and leads a team responsible for a number of diverse programs that actively support people living in the community with a commitment to promoting a Good Life through a focus on good health and remaining active.
Anne-Marie is a Physiotherapist with a Masters degree in Health Administration. She has held executive and operational management positions in community care and health services previous to her appointment at ACH Group.
Anne-Marie is a winner of the 2011 Australasian College of Health Service Management prize for best thesis in the Masters of Health Administration program at Flinders University and also the winner of the SA Health prize in Health Administration for the highest grade point average in a Masters program in the health and health management arenas.
Frank was appointed as CEO from January 2019 with a previous record in organisational transformation and cultural change leadership, and a focus on customer centricity.
Frank is passionate about implementing innovative best practice from other industries and countries and he has previously been instrumental in changing and leading the client centric functions at PwC Australia and in the Netherlands, his country of origin.
An active community contributor, Frank holds via various Board roles and has been appointed as the Honorary Consul for the Kingdom of the Netherlands in South Australia and Northern Territory.
General Manager Service Design
Trudy is a registered nurse and an educator in aged care. She has held management positions in the acute sector and held a position as Director of Care of three aged care facilities concurrently.
Previously working in a community setting with an education focus on diabetes management and aged care, as well as lecturing at both TAFE and with private RTOs over the last ten years has brought her two passions together.
Trudy’s role and experience as project manager on ViTA will be invaluable in bringing capital projects together, such as Healthia, together with design of models of care and service that will see ACH Group succeed into the future.
Prior to her current position, Trudy was General Manager Customer Care (Acting CEO July 2018 – January 2019) at ACH Group which encompassed all residential care facilities and health and community services at ACH Group, leading and fostering change in this environment.
General Manager Customer Innovation and Brand
Jani joined ACH Group in March 2011 with a background as a registered nurse who has specialised in customer engagement and social marketing, specifically within the health sector, for the past 20 years.
With most of her experience in public health, she has been able to bring together her knowledge of the sector with customer engagement strategies to enhance an individual’s experience and the broader population’s understanding of the sector.
Her enthusiasm and commitment to see improved health outcomes and improvements in quality of life, by engaging with key stakeholders, has seen her develop unique relationships with those who have the capacity to influence the most vulnerable in the community.
Having transitioned from the health sector to the aged care sector five years ago, Jani has found renewed passion to ensure people receive the experience they desire, and the information they require in the way they want to receive it at a time that suits them best.
General Manager Strategy & Partnership
Jeff Fiebig graduated from Adelaide University with a Bachelor of Arts Degree in 1975. In 1971 he commenced employment with the Commonwealth Government.
From 1980 until 1995 he managed the Commonwealth Aged Care Program in South Australia. He was a co-author of the Commonwealth Government’s ‘Residents Rights in Nursing Homes’ report in 1986. While with the Commonwealth, Jeff was instrumental in the development and implementation of many national and state aged care projects and initiatives.
From 1995 to 2001, Jeff was the Director of the Office for the Ageing (OFTA) with the South Australian State Government. He was responsible for the development of many initiatives around ageing policy in South Australia including ‘Ageing a Ten Year Plan for South Australia’ and ‘Moving Ahead: a strategic plan for the development of health services for older people’, as well as developing the South Australian Transition Care Program – a forerunner to the Transition Care Scheme introduced nationally.
Along with his role as General Manager, Strategy and Partnership, Jeff also advises the Italian Benevolent Foundation (Bene), the Aboriginal Elders Village Community Program and COASIT (a group of Italian organisations involved in the delivery of aged care services to people of Italian background).
Jeff developed the concept of ViTA – the first Teaching, Research and Practice Residential Aged Care Service in Australia and has been instrumental in the development and introduction of innovative models of Consumer Directed Care.
CFO and General Manager Corporate Services and Housing
Michael Elias was first appointed to ACH Group in 2012 as the CFO and General Manager Corporate Services and Housing with overall responsibility for:
- Finance – financial management, payroll services, treasury and strategic procurement.
- Risk Management & Audit.
- Systems & Performance including Information Strategy & Technology Services.
- Special Projects – improving the service environment and business practices to optimise performance.
Since then his role has expanded to include General Manager of Housing, assuming responsibility for the growth of our Housing division which comprises independent living units and retirement villages.
Michael has previously worked in senior roles in the private and public sectors and is a Certified Practising Accountant – he completed an MBA at UniSA, is a recipient of the Golden Key International Honour Society and holds a Bachelor in Accountancy.
General Manager People, Culture and Business Quality
Nichole leads a team responsible for ensuring that each member of our 1700-strong workforce has an employee experience that can only be felt at ACH Group.
With a Master’s Degree in Business and qualifications in Management Psychology and Human Resources, she has extensive experience in strategic and operational initiatives and working with organisations to achieve their objectives through people.
She is a recognised leader in management transformation, organisational development and human resources.
During her career Nichole has been recognised for her challenging, thought-provoking style which enables leadership teams to understand the impact of their day-to-day behaviours.
Nichole has held senior management positions within private sectors, including multinational retail and professional services.
Chief Information Officer
Craig joined ACH Group in November 2018 and leads the Digital Services division. His technology career spans over 25 years with a blend of public and private sector experience built on the challenges of providing world class technology services of significant scale in cost contained, challenging and ever changing environments.
He has extensive hands-on CIO, programme delivery and business leadership experience including large scale ICT transformation gained within Australia and the UK across the Financial Services, Health and Education industries. He can evaluate and overcome business challenges, specialising in IT Strategy and Operations, Technology Transformation and Service Management.
He holds an MBA from Edinburgh Napier University, Six Sigma Certification and is a Graduate Member of the Australian Institute of Company Directors.
Craig has a passion for technology and believes that it will make a significant contribution towards the ongoing success of ACH Group and its customers.