Frank is passionate about truly making a difference in people’s lives. His focus is on ensuring that all members of the ACH Group workforce love what they do and that customers live a good life.
Having previously led client centric functions at PwC Australia and in the Netherlands, his country of origin, Frank believes in looking to best practice in other industries and countries to drive continual organisational improvement.
An active community contributor, Frank holds roles on a range of boards and is the Honorary Consul for the Kingdom of the Netherlands in South Australia and the Northern Territory.
Chief Information Officer
Spanning 25 years, across public and private sectors, Craig’s career has been built on the challenges of providing world class technology services of significant scale, in cost contained and ever-changing environments.
With extensive hands-on CIO, programme delivery and business leadership experience in Australia and the UK, Craig has the ability to evaluate and overcome business challenges, specialising in IT Strategy and Operations, Technology Transformation and Service Management.
Craig is a Graduate of the Australian Institute of Company Directors and holds a Six Sigma Black Belt Certification and an MBA from Edinburgh Napier University. The combination of his experience, education and drive ensures that technology will make a significant contribution towards the delivery of ACH Group’s strategy.
General Manager – Legal and Governance
Specialising in corporate and commercial law, risk management and governance, Ella has worked as a corporate lawyer in a variety of industries for over a decade.
After gaining a Bachelor of Arts and a Bachelor of Health Science from Adelaide University, she completed a Bachelor of Law and Legal Practice from Flinders University, an MBA from Torrens University, a Certificate of Corporate Governance from the Australian Institute of Governance and is a member of the Australian Institute of Company Directors.
General Manager – Service Delivery, Home and Community
Linda has held a range of senior commercial and finance roles across disability and aged care services in South Australia, as well as in multi-national and international corporations in the agricultural sector.
She has a Bachelor of Business, is a member of CPA Australia, a graduate of the Governor’s Leadership Foundation Program and member of the Leadership Institute of South Australia. Linda is also a member of the Australian Institute of Company Directors and has an MBA from the University of South Australia.
Linda is passionate about developing high performing teams that are empowered to be customer focussed, as well as driven to achieve business transformation.
Whatever their choices might be, Linda believes in providing a customer experience that enables the best possible life for older people.
General Manager – Customer Experience and Growth
Mat’s passion in life and in work is to be a positive force in the lives of others.
With a career spanning nearly 30 years, Mat has held senior positions across a range of sectors in Australia and the UK, finding his true home in leading purpose driven organisations in health, disability and aged care.
A customer led, digital and transformation leader, he has a track record of creating and delivering customer experience excellence, driving strong operational fundamentals, with the ultimate goal of supporting people in vulnerable communities.
He strongly believes that the most important ingredient for a purpose led organisation in delivering exceptional customer experiences is its people.
General Manager – Service Design
Ivy Diegmann is a business transformation and communication specialist who believes in the power of words and community to change the narrative around ageing, disability and vibrant communities. With a background in finance and property management Ivy moved from the public sector to aged care in 1994 and has worked across the non-government and local government sectors spanning housing, residential, health and community services.
Ivy leads a portfolio spanning innovation, strategic partnerships, cultural diversity, dementia and disability with a focus on designing of new service models that support ACH Group’s Good Lives philosophy.
General Manager – Property
Having worked in a variety of property sectors including health, residential, commercial, retail and fit out for over fifteen years, Ben has delivered a number of award-winning projects up to $150 million in value through private sector, Government, not-for-profit and consultancy roles.
With a strong belief that good building design is about the people who inhabit and use the spaces, Ben enjoys the challenge of developing innovative solutions to design problems by engaging with others and bringing many different ideas to the table to find the right one.
Ben holds qualifications in Commerce and Project Management and is currently in the process of finishing his MBA through the University of Adelaide. He considers leading the ACH Group Property Team to deliver service excellence and maintaining our vast portfolio to be a great privilege, and especially enjoys interacting with customers and residents and hearing their personal stories and experiences.
General Manager – Service Delivery, Residential
With over 20 years’ experience in the Health industry, including eight years working in the management team of an ACH Group residential site, Louise is highly qualified to lead the Residential division of ACH Group. Starting her working life as nurse, Louise’s focus on clinical care has continued throughout her career with a balance for the mental and social support of all residents.
Louise is person centred, empathic and caring with a commitment to enhancing the lives of older people. Supporting those within her teams to reach higher performance Louise is passionate about creativity, leadership and exceeding the normal.