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Coronavirus (COVID-19) Information

Information for residents, customers and community

The health and safety of our community is ACH Group’s priority. We are dedicated to protecting residents, customers and workforce.

Site Entry Requirements 

  • Due to the recent increase in COVID-19 cases, ACH Group has reintroduced Rapid Antigen Testing as a site entry requirement, effective 16 November 2023.
  • Each visitor must sign in and out individually, and complete the declaration truthfully, on the digital Loop Kiosk.
  • A reminder that children of all ages can visit ACH Group residential care homes.

Please do not visit an ACH Group Residential Aged Care Home (or Health Studio) if you:

  • Have tested positive for COVID-19 and for 7 days after you tested positive
  • Have any cold or flu-like symptoms, including; fever (37.5C or higher), cough, sore or scratchy throat, shortness of breath, runny nose, loss of smell or loss of taste
  • Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • Live in a household with a person who is currently self-isolating; and/or
  • Are waiting for a COVID-19 test result.

Other ways you can protect yourself and others are:

  • Stay up to date with your recommended vaccinations, including COVID-19 and Influenza
  • Take a rapid antigen test before visiting to ensure you are not spreading COVID-19
  • Wear a mask
  • Frequently wash your hands thoroughly for at least 20 seconds with soap and water or clean your hands using an alcohol-based hand rub.
  • Cover your nose and mouth when coughing and sneezing with a tissue or a flexed elbow
  • Maintain physical distancing.

Further COVID-19 Information

SA Health Current Direction details

Please visit the SA Health COVID-19 website for the latest COVID-19 information.

SA COVID-19 Information Line

The SA COVID-19 Information Line 1800 253 787 is available to South Australians and provides local information on COVID-19 to the general public from 9am to 5pm, 7 days a week.

SA Health Website

For general information about Coronavirus (COVID-19), visit the Australian Government Department of Health website.

National Coronavirus Helpline

For information about COVID-19 and vaccines call the National Coronavirus Health Information Line 1800 020 080. This service runs 24 hours a day, seven days a week.

Information Sheet: It’s OK To Have Home Care

The Australian Government Department of Health has published an information sheet about home care guideline during COVID-19. View or download the info sheet.

SA COVID-19 Mental Health Support Line – Call 1800 632 753

For mental health support by phone and video in relation to COVID-19, contact the SA COVID-19 Mental Health Support Line by calling 1800 632 753, available 9am to 5pm Monday to Friday. days a week).

Translation Services

If you require translating or interpreting services, call TIS National Service 131 450.

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