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How to access help at home

There are a number of ways to access help at home. You may choose to apply for government-subsidised services, in which case you are required to undergo an assessment. Alternatively, you may choose to pay privately and begin receiving services immediately. 

Government-subsidised services have broad eligibility criteria and an assessment process to help ensure everyone receives the care and support they need. 

To access government-subsidised aged care support you need to register through My Aged Care or calling 1800 200 422. Contact us to assist you and help you navigate through this process, including lodging a referral to My Aged Care on your behalf.  

How do I get assessed? 

You will be asked to participate in an initial telephone screening by My Aged Care to determine the level of care that is appropriate. 

An ‘entry level’ program which gives you access to basic support services such as help around the house, respite, allied health, access to social activities and more.  

Eligibility is assessed by the Regional Assessment Service (RAS) who may conduct a face to face assessment before recommending services funded by the Commonwealth Home Support Program.  

For people whose care needs are more complex, a Home Care Package gives you access to ‘package’ of services. There are four levels of packages to meet your individual needs. An assessment by the Aged Care Assessment Team (ACAT) will be conducted for referral to appropriate services. Our friendly staff can help you navigate the assessment process. CLICK HERE for more information on Home Care Packages.

ACH Group offers a customer funded option where you can pay privately for support and services if you are not eligible for government assistance, don’t want to wait or go through the government assessment. You may also like to ‘top up’ your government subsidised services.  

Too confusing or time poor?

Ask about our Aged Care Navigator Service which can provide you with some extra hands-on help to work through your options. Our experienced health professionals help you understand your options and can do the legwork and support you in accessing the right solutions for you.

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Information Guide

Good Lives

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1 day ago
ACH Group

Wishing all our mums (past, present and future!) a very happy Mother's Day. May your day be filled with love and laughter. 💐 ... See MoreSee Less

Wishing all our mums (past, present and future!) a very happy Mothers Day. May your day be filled with love and laughter. 💐
2 days ago
ACH Group

PROPERTY OF THE WEEK:
Looking to retire in the centre of Adelaide city?
Spence on Light could be your dream home!
Starting from $274,000, these beautiful one-bedroom apartments offer retirement city living at its finest. Conveniently located with shops, cafes, public transport, Central Market, the new RAH and Adelaide’s green parklands on your doorstep. Leave your home maintenance to us as you explore and enjoy all the Festival State has to offer!

To view or for more information please call Denise on 0428 540 999.

Take a virtual tour: www.youtube.com/watch?v=Rn2jmoF0rGA&feature=emb_title

Learn more: achgroup.org.au/available-unit/adelaide-spence-on-light-apartment-1304/
... See MoreSee Less

PROPERTY OF THE WEEK:
Looking to retire in the centre of Adelaide city? 
Spence on Light could be your dream home! 
Starting from $274,000, these beautiful one-bedroom apartments offer retirement city living at its finest. Conveniently located with shops, cafes, public transport, Central Market, the new RAH and Adelaide’s green parklands on your doorstep. Leave your home maintenance to us as you explore and enjoy all the Festival State has to offer! 

To view or for more information please call Denise on 0428 540 999.

Take a virtual tour: https://www.youtube.com/watch?v=Rn2jmoF0rGA&feature=emb_title

Learn more: https://achgroup.org.au/available-unit/adelaide-spence-on-light-apartment-1304/
4 days ago
ACH Group

Happy Birthday Lottie!

Lottie, a Labrador is owned by ViTA's Registered Nurse Tracey, who brings her to work each day. Lottie has been bringing smiles to all at ACH Group's ViTA residential care home since she was just 8 weeks old. To celebrate her first birthday, residents threw her a party.

Residents laugh that she is the most spoilt dog in Adelaide with the endless adoration that is given to her by them each day.
... See MoreSee Less

Happy Birthday Lottie!

Lottie, a Labrador is owned by ViTAs Registered Nurse Tracey, who brings her to work each day. Lottie has been bringing smiles to all at ACH Groups ViTA residential care home since she was just 8 weeks old. To celebrate her first birthday, residents threw her a party. 

Residents laugh that she is the most spoilt dog in Adelaide with the endless adoration that is given to her by them each day.Image attachment

Comment on Facebook

Happy birthday Lottie. Hope you got lots of treats

Happy Birthday Lottie

Rosie in Goolwa is wonderful too!

Happyhappyjoyjoy xxx Lottie

i met lottie during my training day Sharon Williams 😍

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