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How to access help at home

There are a number of ways to access help at home. You may choose to apply for government-subsidised services, in which case you are required to undergo an assessment. Alternatively, you may choose to pay privately and begin receiving services immediately. 

Government-subsidised services have broad eligibility criteria and an assessment process to help ensure everyone receives the care and support they need. 

To access government-subsidised aged care support you need to register through My Aged Care or calling 1800 200 422. Contact us to assist you and help you navigate through this process, including lodging a referral to My Aged Care on your behalf.  

How do I get assessed? 

You will be asked to participate in an initial telephone screening by My Aged Care to determine the level of care that is appropriate. 

An ‘entry level’ program which gives you access to basic support services such as help around the house, respite, allied health, access to social activities and more.  

Eligibility is assessed by the Regional Assessment Service (RAS) who may conduct a face to face assessment before recommending services funded by the Commonwealth Home Support Program.  

For people whose care needs are more complex, a Home Care Package gives you access to ‘package’ of services. There are four levels of packages to meet your individual needs. An assessment by the Aged Care Assessment Team (ACAT) will be conducted for referral to appropriate services. Our friendly staff can help you navigate the assessment process. CLICK HERE for more information on Home Care Packages.

ACH Group offers a customer funded option where you can pay privately for support and services if you are not eligible for government assistance, don’t want to wait or go through the government assessment. You may also like to ‘top up’ your government subsidised services.  

Too confusing or time poor?

Ask about our Aged Care Navigator Service which can provide you with some extra hands-on help to work through your options. Our experienced health professionals help you understand your options and can do the legwork and support you in accessing the right solutions for you.

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Good Lives

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24 hours ago
ACH Group

ACH Group congratulates our Chair, Mary Patetsos, on her receipt of an Order of Australia (AM) award this Australia Day for her ‘contribution in the field of aged care and commitment to advancing multicultural Australia’.

Mary joined the ACH Group Board in October 2008 and has devoted significant time and energy to the organisation with a belief that life is an opportunity not to be missed, regardless of age, gender, culture, and capacity. She has led the Board with integrity and high governance standards since April 2018. Mary is also an Advisory Council Member of the National Aged Care Advisory, playing a critical role in ensuring that reform measures reflect the needs and expectations of older Australians, their families, and carers.

Her commitment to advancing multicultural Australia is reflected in her work as Hon. President and Immediate Past Chairperson of Federation of Ethnic Communities’ Councils of Australia (FECCA) and through other governance roles involving collaboration between academia, business, and community.

Read more about Mary’s achievement here 🔗 bit.ly/3WDLtKy
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ACH Group congratulates our Chair, Mary Patetsos, on her receipt of an Order of Australia (AM) award this Australia Day for her ‘contribution in the field of aged care and commitment to advancing multicultural Australia’. 

Mary joined the ACH Group Board in October 2008 and has devoted significant time and energy to the organisation with a belief that life is an opportunity not to be missed, regardless of age, gender, culture, and capacity. She has led the Board with integrity and high governance standards since April 2018. Mary is also an Advisory Council Member of the National Aged Care Advisory, playing a critical role in ensuring that reform measures reflect the needs and expectations of older Australians, their families, and carers. 

Her commitment to advancing multicultural Australia is reflected in her work as Hon. President and Immediate Past Chairperson of Federation of Ethnic Communities’ Councils of Australia (FECCA) and through other governance roles involving collaboration between academia, business, and community. 

Read more about Mary’s achievement here 🔗 https://bit.ly/3WDLtKy

Comment on Facebook

Congratulations Mary! What an incredible achievement.