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How to access help at home

There are a number of ways to access help at home. You may choose to apply for government-subsidised services, in which case you are required to undergo an assessment. Alternatively, you may choose to pay privately and begin receiving services immediately. 

Government-subsidised services have broad eligibility criteria and an assessment process to help ensure everyone receives the care and support they need. 

To access government-subsidised aged care support you need to register through My Aged Care or calling 1800 200 422. Contact us to assist you and help you navigate through this process, including lodging a referral to My Aged Care on your behalf.  

How do I get assessed? 

You will be asked to participate in an initial telephone screening by My Aged Care to determine the level of care that is appropriate. 

An ‘entry level’ program which gives you access to basic support services such as help around the house, respite, allied health, access to social activities and more.  

Eligibility is assessed by the Regional Assessment Service (RAS) who may conduct a face to face assessment before recommending services funded by the Commonwealth Home Support Program.  

For people whose care needs are more complex, a Home Care Package gives you access to ‘package’ of services. There are four levels of packages to meet your individual needs. An assessment by the Aged Care Assessment Team (ACAT) will be conducted for referral to appropriate services. Our friendly staff can help you navigate the assessment process. CLICK HERE for more information on Home Care Packages.

ACH Group offers a customer funded option where you can pay privately for support and services if you are not eligible for government assistance, don’t want to wait or go through the government assessment. You may also like to ‘top up’ your government subsidised services.  

Too confusing or time poor?

Ask about our Aged Care Navigator Service which can provide you with some extra hands-on help to work through your options. Our experienced health professionals help you understand your options and can do the legwork and support you in accessing the right solutions for you.

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Information Guide

Good Lives

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3 days ago
ACH Group

Congratulations to Support Worker, Nikki who this week received her 20 year Service Award from ACH Group!

Currently working with home care customers in the east of Adelaide, Nikki says " I love my job! What motivates me to come to work every day is knowing that I can support customers and make a difference in their lives. I also have a very supportive team which makes my job easier."

Pictured below with Service Delivery Team Leader East, Mel. On behalf of everyone at ACH Group, thank you Nikki for all your hard work and dedication in supporting older people to live good lives.
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Congratulations to Support Worker, Nikki who this week received her 20 year Service Award from ACH Group!

Currently working with home care customers in the east of Adelaide, Nikki says  I love my job! What motivates me to come to work every day is knowing that I can support customers and make a difference in their lives. I also have a very supportive team which makes my job easier.

Pictured below with Service Delivery Team Leader East, Mel. On behalf of everyone at ACH Group, thank you Nikki for all your hard work and dedication in supporting older people to live good lives.

Comment on Facebook

Congratulations Nikki 🎉

Congratulations Nic well done you legend

Congratulations Nick xx

Congratulations!! Awesome contribution. To another 10 years xx

Wow Nikki, ACH Group are very fortunate to have you. 20 years is an amazing contribution!

Congratulations, that’s fantastic xxoo

Congratulations Nick xx

Congratulations Nicola ❤️

Well done 20yrs congratulations

Congratulations Nikki

Congratulations Nikki

Congratulations Nikki. I know your hard work is much appreciated

Well done dear daughter.x

Thanx everyone

Whoo hoo…how much you get?

Well done !

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3 days ago
ACH Group

Resident Profile - Meet Petrie

Petrie has lived and travelled around Australia and overseas much of her life. Petrie was living in Holland before coming back to Australia again a few years ago to be close to her family here again. Petrie had been used to living in big houses with gardens but also in high-rise and apartment buildings in many different cities. She was very pleased to discover a similar apartment lifestyle option for her retirement when coming back to Adelaide. When she found Spence on Light, she fell in love with everything it offers: the cosmopolitan location, the beautiful sunset views from her balcony, the contemporary design of the apartment and friendly neighbours.

Petrie added “I don’t like traffic and I am used to good public transport, so this suits my lifestyle and not needing a car. I’m still working part time for myself and for the University of Adelaide which is walking distance. As I live on the top floor of Spence on Light, I feel as if I now have my own little penthouse.”

Petrie loves having easy access to all that Adelaide CBD has to offer culturally, plus the social interaction with other residents, but also enjoys her own space. She said “The beauty of living in an apartment is that you can be apart when you want to be. It’s so private and yet secure here!”
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Resident Profile - Meet Petrie 

Petrie has lived and travelled around Australia and overseas much of her life. Petrie was living in Holland before coming back to Australia again a few years ago to be close to her family here again. Petrie had been used to living in big houses with gardens but also in high-rise and apartment buildings in many different cities. She was very pleased to discover a similar apartment lifestyle option for her retirement when coming back to Adelaide. When she found Spence on Light, she fell in love with everything it offers: the cosmopolitan location, the beautiful sunset views from her balcony, the contemporary design of the apartment and friendly neighbours. 

Petrie added “I don’t like traffic and I am used to good public transport, so this suits my lifestyle and not needing a car. I’m still working part time for myself and for the University of Adelaide which is walking distance. As I live on the top floor of Spence on Light, I feel as if I now have my own little penthouse.” 

Petrie loves having easy access to all that Adelaide CBD has to offer culturally, plus the social interaction with other residents, but also enjoys her own space. She said “The beauty of living in an apartment is that you can be apart when you want to be. It’s so private and yet secure here!”
5 days ago
ACH Group

Located in the middle of McLaren Vale and surrounded by vineyards, ACH Group's Colton Court residential care home offers a welcoming and community feel where you can continue to live well. The cottages at Colton Court enable residents to live an almost independent life with their own living area, kitchen, bathroom, separate laundry and a private garden.

The highly qualified team of specialists including nurses, podiatrists, allied health professionals, speech pathologists, and dietitians offer individualised care to residents. With a focus on healthy ageing, there are plenty of social and wellbeing activities such as intergenerational programs with the local schools and kindergartens, book club, and singing.

Learn more: achgroup.org.au/location/mclaren-vale-residential-care-home/
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