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How to access help at home

There are a number of ways to access help at home. You may choose to apply for government-subsidised services, in which case you are required to undergo an assessment. Alternatively, you may choose to pay privately and begin receiving services immediately. 

Government-subsidised services have broad eligibility criteria and an assessment process to help ensure everyone receives the care and support they need. 

To access government-subsidised aged care support you need to register through My Aged Care or calling 1800 200 422. Contact us to assist you and help you navigate through this process, including lodging a referral to My Aged Care on your behalf.  

How do I get assessed? 

You will be asked to participate in an initial telephone screening by My Aged Care to determine the level of care that is appropriate. 

An ‘entry level’ program which gives you access to basic support services such as help around the house, respite, allied health, access to social activities and more.  

Eligibility is assessed by the Regional Assessment Service (RAS) who may conduct a face to face assessment before recommending services funded by the Commonwealth Home Support Program.  

For people whose care needs are more complex, a Home Care Package gives you access to ‘package’ of services. There are four levels of packages to meet your individual needs. An assessment by the Aged Care Assessment Team (ACAT) will be conducted for referral to appropriate services. Our friendly staff can help you navigate the assessment process. CLICK HERE for more information on Home Care Packages.

ACH Group offers a customer funded option where you can pay privately for support and services if you are not eligible for government assistance, don’t want to wait or go through the government assessment. You may also like to ‘top up’ your government subsidised services.  

Too confusing or time poor?

Ask about our Aged Care Navigator Service which can provide you with some extra hands-on help to work through your options. Our experienced health professionals help you understand your options and can do the legwork and support you in accessing the right solutions for you.

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Information Guide

Good Lives

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1 day ago
ACH Group

Congratulations to Bill who recently turned 100! 🎂🎉

At his celebration Bill, who lives at Milpara Residential Care Home, said "I am lucky to be where I am today, I have a supportive family and now a group of friends here at Milpara. I am grateful that I am able to keep busy each day. I never would have expected such a large gathering to celebrate my birthday, I spent my whole life working with words but today, I am lost for words."

Happy Birthday Bill - you're always making us smile with your amazing sense of humour and cheeky personality! 🥳
... See MoreSee Less

Congratulations to Bill who recently turned 100! 🎂🎉

At his celebration Bill, who lives at Milpara Residential Care Home, said I am lucky to be where I am today, I have a supportive family and now a group of friends here at Milpara. I am grateful that I am able to keep busy each day. I never would have expected such a large gathering to celebrate my birthday, I spent my whole life working with words but today, I am lost for words.

Happy Birthday Bill - youre always making us smile with your amazing sense of humour and cheeky personality! 🥳Image attachmentImage attachment

Comment on Facebook

Congrats Bill on your 100th birthday Enjoy!

Happy birthday Bill. Wish Many more happy years for you 🎉🎂

A very happy birthday Bill...!!! What an achievement. Keep smiling as you do...!!!! 🎉🎉🎉🎉

Happy Birthday Bill. 🎈

Happy birthday Bill 🎉🎊🎂🎈🎁

Happy birthday Bill 🎉

Happy Birthday Bill

Happy birthday Bill 🥳

Happy 100th Bill xx

Happy birthday Bill 🎉🎉

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