Skip to content

How to access help at home

There are a number of ways to access help at home. You may choose to apply for government-subsidised services, in which case you are required to undergo an assessment. Alternatively, you may choose to pay privately and begin receiving services immediately. 

Government-subsidised services have broad eligibility criteria and an assessment process to help ensure everyone receives the care and support they need. 

To access government-subsidised aged care support you need to register through My Aged Care or calling 1800 200 422. Contact us to assist you and help you navigate through this process, including lodging a referral to My Aged Care on your behalf.  

How do I get assessed? 

You will be asked to participate in an initial telephone screening by My Aged Care to determine the level of care that is appropriate. 

An ‘entry level’ program which gives you access to basic support services such as help around the house, respite, allied health, access to social activities and more.  

Eligibility is assessed by the Regional Assessment Service (RAS) who may conduct a face to face assessment before recommending services funded by the Commonwealth Home Support Program.  

For people whose care needs are more complex, a Home Care Package gives you access to ‘package’ of services. There are four levels of packages to meet your individual needs. An assessment by the Aged Care Assessment Team (ACAT) will be conducted for referral to appropriate services. Our friendly staff can help you navigate the assessment process. CLICK HERE for more information on Home Care Packages.

ACH Group offers a customer funded option where you can pay privately for support and services if you are not eligible for government assistance, don’t want to wait or go through the government assessment. You may also like to ‘top up’ your government subsidised services.  

Too confusing or time poor?

Ask about our Aged Care Navigator Service which can provide you with some extra hands-on help to work through your options. Our experienced health professionals help you understand your options and can do the legwork and support you in accessing the right solutions for you.

Print or Share

Share on print
Share on facebook
Share on twitter
Share on linkedin
Share on email

Information Guide

Good Lives

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons
22 hours ago
ACH Group

Have you been watching #OlympicToykyo2020?

Australian Mary Hanna, 66, is the oldest athlete to compete at the Tokyo Olympic Games. Mary Hanna has represented Australia at five previous Games, starting in Atlanta in 1996. This is proof that age is just a number!
... See MoreSee Less

3 days ago
ACH Group

Have some time on your hands at the moment? Why not enter this photographic competition?
Through the Lens is the annual Senior Card photographic competition and exhibition hosted by Office of Ageing Well, SA Health .
Entries are open to over 400,000 Seniors Card members throughout SA until 30 July.
For more information head to: www.sa.gov.au/seniorscard/photo
... See MoreSee Less

Have some time on your hands at the moment? Why not enter this photographic competition?
Through the Lens is the annual Senior Card photographic competition and exhibition hosted by Office of Ageing Well, SA Health .
Entries are open to over 400,000 Seniors Card members throughout SA until 30 July. 
For more information head to:  www.sa.gov.au/seniorscard/photo