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There are a number of ways to access help at home

You may choose to apply for government-subsidised services, in which case you are required to undergo an assessment. 

Alternatively, you may choose to pay privately and begin receiving services immediately. 

Government-subsidised services have broad eligibility criteria and an assessment process to help ensure everyone receives the care and support they need. 

To access government-subsidised aged care support you need to register through My Aged Care or calling 1800 200 422. Contact us to assist you and help you navigate through this process, including lodging a referral to My Aged Care on your behalf.  

How do I get assessed? 

You will be asked to participate in an initial telephone screening by My Aged Care to determine the level of care that is appropriate. 

An ‘entry level’ program which gives you access to basic support services such as help around the house, respite, allied health, access to social activities and more.  

Eligibility is assessed by the Regional Assessment Service (RAS) who may conduct a face to face assessment before recommending services funded by the Commonwealth Home Support Program.  

For people whose care needs are more complex, a Home Care Package gives you access to ‘package’ of services. There are four levels of packages to meet your individual needs. An assessment by the Aged Care Assessment Team (ACAT) will be conducted for referral to appropriate services. Our friendly staff can help you navigate the assessment process. 

Learn more about Home Care Packages.

ACH Group offers a customer funded option where you can pay privately for support and services if you are not eligible for government assistance, don’t want to wait or go through the government assessment. You may also like to ‘top up’ your government subsidised services.  

Contact us for more information.

Too confusing or time poor?

Ask about our Aged Care Navigator Service which can provide you with some extra hands-on help to work through your options. Our experienced health professionals help you understand your options and can do the legwork and support you in accessing the right solutions for you.

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ACH Group
1 day ago
ACH Group

As every year, Anzac Day was marked with services across the ACH Group Community to pay respect.

🌹 At Kapara, a moving Anzac Day service was facilitated by Major Reno Elms from the Salvation Army. Reno has been volunteering at Kapara for the last eighteen years. As noted by Michelle, Community Connector Lead, this year had the biggest turnout, with over sixty residents and family members in attendance.

🌹 At Highercombe, Sam proudly read a reflective poem during the Anzac Day service, while other residents, including veterans Stephen and Fred, also reflected on the importance of showing respect.

🌹 It was a drizzly and cold morning for the dawn service at McLaren Vale Memorial Park, but Karen, Group Planner at Colton Court, reflected that it was wonderful and emotional, as always.

🌹 At West Park, Goolwa RSL members facilitated the Anzac Day service for residents and families. Wreath-making and baking Anzac biscuits were also part of the activities to commemorate Anzac Day.

Thank you to all who joined this important commemoration across ACH Group. ... See MoreSee Less

As every year, Anzac Day was marked with services across the ACH Group Community to pay respect. 🌹 At Kapara, a moving Anzac Day service was facilitated by Major Reno Elms from the Salvation Army. Reno has been volunteering at Kapara for the last eighteen years. As noted by Michelle, Community Connector Lead, this year had the biggest turnout, with over sixty residents and family members in attendance. 🌹 At Highercombe, Sam proudly read a reflective poem during the Anzac Day service, while other residents, including veterans Stephen and Fred, also reflected on the importance of showing respect. 🌹 It was a drizzly and cold morning for the dawn service at McLaren Vale Memorial Park, but Karen, Group Planner at Colton Court, reflected that it was wonderful and emotional, as always. 🌹 At West Park, Goolwa RSL members facilitated the Anzac Day service for residents and families. Wreath-making and baking Anzac biscuits were also part of the activities to commemorate Anzac Day. Thank you to all who joined this important commemoration across ACH Group.Image attachmentImage attachment+8Image attachment
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