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Frequently asked questions – Home Care Packages

We understand that you may have a lot of questions to ask. Here you’ll find some of the most commonly asked questions.

Home Care Packages are a government subsidised, flexible plan of care to meet your needs, and are designed to support you to stay living independently in your own home. 

A Home Care Package can be accessed when you need more than basic support, and offers a coordinated approach with access to a greater range of services, aids and equipment.  

An experienced Advisor works with you to design and deliver a range of support and services to ensure that you get the most out of your package.  

ACH Group provide the following Home Care Packages: 

Level 1: Supports people with basic care needs
Level 2: Supports people with low-level care needs
Level 3: Supports people with intermediate care needs
Level 4: Supports people with high-level care needs 

To qualify for a Home Care Package you must first have had an assessment completed by the Aged Care Assessment Team (ACAT) and based on this you will be assigned a home care package level. 

To request an ACAT you must contact My Aged Care at www.myagedcare.gov.au or call 1800 200 422. ACH Group can assist you to access My Aged Care and help you navigate through this process, including lodging a referral for services on your behalf. Call us on 1300 22 44 77 today and we can get you started. 

If you do not qualify for the subsidy, or your circumstances are geared more towards paying for the support you need yourself, we can develop a tailored Home Care plan with you that includes arrangements to pay as you go. One of our friendly, experienced Advisors can meet with you in your home or a location of your choosing, to design a plan that works for you. You are welcome to bring a family member or friend along as well. 

An ACH Group Home Care Package can feature any combination of the below services and if we do not offer a particular product or service, we will arrange an alternate supplier of your choice.Your package will be created to help you achieve your own personal goals, maintain independence and keep living at home. 

Help at Home 

  • Cleaning 
  • Personal care 
  • Social experiences 
  • Meal preparation 
  • Transport 
  • Gardening and home maintenance 

Health and Wellbeing 

  • Physiotherapy 
  • Podiatry 
  • Massage Therapy 
  • Exercise Groups 
  • Rehabilitation (e.g. balance improvement, hydrotherapy, stroke recovery) 

Social Activities and Respite 

  • Social groups 
  • Outings 
  • Respite 

 Advisory Services 

  • Advisor consultation 
  • Specialist advisor consultation 

At ACH Group, once we have established your care needs and/or created your support plan, we work with you around affordability to ensure you get access to the services you need and at the best value. 

A Home Care Package is appropriate when you need more than low level support, and offer a coordinated approach with access to a greater range of services, aids and equipment. An experienced Advisor is also on hand to ensure that the Home Care Package is meeting your needs. ACH Group does not charge a basic daily fee for Home Care Package services, however an income-tested care fee may apply.

To see our current price list, please CLICK HERE. 

If you are not eligible for a government subsidy or don’t want an assessment and would prefer to pay for the services yourself, we offer a ‘Pay As You Go’ option. 

When it comes to a Home Care Package, ‘Approved’ and ‘Assigned’ mean two very different things. 

If you have been assessed as needing a higher level of support by the Aged Care Assessment Team (ACAT), you will receive a letter stating that you have been Approved for a Home Care Package (HCP). At this point, if you wish, your name will be added to the National Priority Queue. 

It is important to note that after being Approved for a HCP there may be a waiting period before you will be Assigned a HCP. Only once you receive a letter from My Aged Care stating that you have been Assigned a HCP and given a referral code, are you able to access HCP funded services. 

If you are waiting and need services, please call ACH Group on 1300 22 44 77 as we may be able to help you access services under the Commonwealth Home Support Program, and there is also the option to fund your services privately. 

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Information Guide

Good Lives

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3 days ago
ACH Group

Congratulations to Support Worker, Nikki who this week received her 20 year Service Award from ACH Group!

Currently working with home care customers in the east of Adelaide, Nikki says " I love my job! What motivates me to come to work every day is knowing that I can support customers and make a difference in their lives. I also have a very supportive team which makes my job easier."

Pictured below with Service Delivery Team Leader East, Mel. On behalf of everyone at ACH Group, thank you Nikki for all your hard work and dedication in supporting older people to live good lives.
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Congratulations to Support Worker, Nikki who this week received her 20 year Service Award from ACH Group!

Currently working with home care customers in the east of Adelaide, Nikki says  I love my job! What motivates me to come to work every day is knowing that I can support customers and make a difference in their lives. I also have a very supportive team which makes my job easier.

Pictured below with Service Delivery Team Leader East, Mel. On behalf of everyone at ACH Group, thank you Nikki for all your hard work and dedication in supporting older people to live good lives.

Comment on Facebook

Congratulations Nikki 🎉

Congratulations Nic well done you legend

Congratulations Nick xx

Congratulations!! Awesome contribution. To another 10 years xx

Wow Nikki, ACH Group are very fortunate to have you. 20 years is an amazing contribution!

Congratulations, that’s fantastic xxoo

Congratulations Nick xx

Congratulations Nicola ❤️

Well done 20yrs congratulations

Congratulations Nikki

Congratulations Nikki

Congratulations Nikki. I know your hard work is much appreciated

Well done dear daughter.x

Thanx everyone

Whoo hoo…how much you get?

Well done !

View more comments

3 days ago
ACH Group

Resident Profile - Meet Petrie

Petrie has lived and travelled around Australia and overseas much of her life. Petrie was living in Holland before coming back to Australia again a few years ago to be close to her family here again. Petrie had been used to living in big houses with gardens but also in high-rise and apartment buildings in many different cities. She was very pleased to discover a similar apartment lifestyle option for her retirement when coming back to Adelaide. When she found Spence on Light, she fell in love with everything it offers: the cosmopolitan location, the beautiful sunset views from her balcony, the contemporary design of the apartment and friendly neighbours.

Petrie added “I don’t like traffic and I am used to good public transport, so this suits my lifestyle and not needing a car. I’m still working part time for myself and for the University of Adelaide which is walking distance. As I live on the top floor of Spence on Light, I feel as if I now have my own little penthouse.”

Petrie loves having easy access to all that Adelaide CBD has to offer culturally, plus the social interaction with other residents, but also enjoys her own space. She said “The beauty of living in an apartment is that you can be apart when you want to be. It’s so private and yet secure here!”
... See MoreSee Less

Resident Profile - Meet Petrie 

Petrie has lived and travelled around Australia and overseas much of her life. Petrie was living in Holland before coming back to Australia again a few years ago to be close to her family here again. Petrie had been used to living in big houses with gardens but also in high-rise and apartment buildings in many different cities. She was very pleased to discover a similar apartment lifestyle option for her retirement when coming back to Adelaide. When she found Spence on Light, she fell in love with everything it offers: the cosmopolitan location, the beautiful sunset views from her balcony, the contemporary design of the apartment and friendly neighbours. 

Petrie added “I don’t like traffic and I am used to good public transport, so this suits my lifestyle and not needing a car. I’m still working part time for myself and for the University of Adelaide which is walking distance. As I live on the top floor of Spence on Light, I feel as if I now have my own little penthouse.” 

Petrie loves having easy access to all that Adelaide CBD has to offer culturally, plus the social interaction with other residents, but also enjoys her own space. She said “The beauty of living in an apartment is that you can be apart when you want to be. It’s so private and yet secure here!”
5 days ago
ACH Group

Located in the middle of McLaren Vale and surrounded by vineyards, ACH Group's Colton Court residential care home offers a welcoming and community feel where you can continue to live well. The cottages at Colton Court enable residents to live an almost independent life with their own living area, kitchen, bathroom, separate laundry and a private garden.

The highly qualified team of specialists including nurses, podiatrists, allied health professionals, speech pathologists, and dietitians offer individualised care to residents. With a focus on healthy ageing, there are plenty of social and wellbeing activities such as intergenerational programs with the local schools and kindergartens, book club, and singing.

Learn more: achgroup.org.au/location/mclaren-vale-residential-care-home/
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