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Home Care Packages

Home Care Packages (HCP) are one of the ways that older South Australians can access affordable care services to get some help at home.

Home Care Packages are government-subsidised, flexible plans of care to meet your needs.

A Home Care Package can be accessed when you need more than basic support and offers a coordinated approach with access to a greater range of services, aids and equipment.

Home Care Packages are tailored and are designed with you and your experienced care managers to support you to stay living independently in your own home.

A Home Care Package can feature any combination of the below services and if we do not offer a particular product or service, we will arrange an alternate supplier of your choice.

What services are available?

Help at Home

  • Cleaning
  • Personal care
  • Social experiences
  • Meal preparation
  • Transport
  • Gardening and home maintenance

Health and Wellbeing

Social Activities and Respite

Advisory Services

  • Advisor consultation
  • Specialist advisor consultation

See the full list of Home Care Package services available to you.

To access a government subsidised Home Care Package, you are required to undergo an assessment by the Aged Care Assessment Team (ACAT).

If you are assessed as eligible, you will be told which level of package you are approved for and then placed in the national queue.

When you reach the top of the queue, you will be assigned a package and can then choose a provider such as ACH Group to deliver your services.

How to choose ACH Group as your provider

  1. Call ACH Group on 1300 22 44 77
    Press 2 to speak with the Welcome Team. We will assist you through the process and can offer support services should you need them while you wait.
  2. Complete an assessment with My Aged Care
    Call 1800 200 422 or visit the My Aged Care website to arrange your free in-home assessment with the Aged Care Assessment Team (ACAT).
  3. Find your eligibility
    If approved, you will receive a letter confirming your level of funding and be placed in the national queue until you’re assigned a package.
  4. Complete an income assessment with Services Australia
    Call 1800 227 475 or visit the Services Australia website to determine if an Income Tested Fee will be applicable to you.
  5. Receive your package referral code
    Once you’re assigned, call ACH Group with your referral code and begin the onboarding process.

ACH Group will meet with you and work with you to create a plan that’s right for you.

We will take the time to understand your needs and co-ordinate a plan that ensures you get the most out of your package. We‘ll regularly review your plan with you to ensure your goals are being met or as your needs or circumstances change, we will update your plan. 

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Home Care Package FAQs 

Home Care Packages are a government subsidised, flexible plan of care to meet your needs, and are designed to support you to stay living independently in your own home. 

A Home Care Package can be accessed when you need more than basic support, and offers a coordinated approach with access to a greater range of services, aids and equipment.  

An experienced care manager works with you to design and deliver a range of support and services to ensure that you get the most out of your package.  

ACH Group provide the following Home Care Packages: 

Level 1: Supports people with basic care needs
Level 2: Supports people with low-level care needs
Level 3: Supports people with intermediate care needs
Level 4: Supports people with high-level care needs 

Contact us to discus your requirements and needs.

To qualify for a Home Care Package you must first have had an assessment completed by the Aged Care Assessment Team (ACAT) and based on this you will be assigned a home care package level. 

To request an ACAT you must contact My Aged Care at www.myagedcare.gov.au or call 1800 200 422. 

ACH Group can assist you to access My Aged Care and help you navigate through this process, including lodging a referral for services on your behalf. Call us on 1300 22 44 77 today and we can get you started. 

If you do not qualify for the subsidy, or your circumstances are geared more towards paying for the support you need yourself, we can develop a tailored Home Care plan with you that includes arrangements to pay as you go.

One of our friendly, experienced care managers can meet with you in your home or a location of your choosing, to design a plan that works for you.

You are welcome to bring a family member or friend along as well. 

An ACH Group Home Care Package can feature any combination of the below services and if we do not offer a particular product or service, we will arrange an alternate supplier of your choice.

Your package will be created to help you achieve your own personal goals, maintain independence and keep living at home.

Help at Home 

  • Cleaning
  • Personal care
  • Social experiences
  • Meal preparation
  • Transport
  • Gardening and home maintenance

Health and Wellbeing 

  • Physiotherapy
  • Podiatry
  • Massage Therapy
  • Exercise Groups
  • Rehabilitation (e.g. balance improvement, hydrotherapy, stroke recovery)

Social Activities and Respite 

  • Social groups
  • Outings
  • Respite

Advisory Services 

  • Advisor consultation
  • Specialist advisor consultation

See the full list of services and contact us to discuss your requirements and needs.

At ACH Group, once we have established your care needs and/or created your support plan, we work with you around affordability to ensure you get access to the services you need and at the best value for your Home Care Package.

A Home Care Package is appropriate when you need more than low level support, and offer a coordinated approach with access to a greater range of services, aids and equipment.

An experienced care manager is also on hand to ensure that the Home Care Package is meeting your needs. 

ACH Group does not charge a basic daily fee for Home Care Package services, however an income-tested care fee may apply.

See our current price list and contact us if you have any questions.

If you are not eligible for a government subsidy or don’t want an assessment and would prefer to pay for the services yourself, we offer a ‘Pay as You Go’ option. 

When it comes to a Home Care Package, ‘Approved’ and ‘Assigned’ mean two very different things. 

If you have been assessed as needing a higher level of support by the Aged Care Assessment Team (ACAT), you will receive a letter stating that you have been Approved for a Home Care Package (HCP).

At this point, if you wish, your name will be added to the National Priority Queue. 

It is important to note that after being Approved for a Home Care Package, there may be a waiting period before you will be Assigned a Home Care Package.

Only once you receive a letter from My Aged Care stating that you have been Assigned a HCP and given a referral code, are you able to access HCP funded services. 

If you are waiting and need services, please contact ACH Group on 1300 22 44 77 or via the contact us form as we may be able to help you access services under the Commonwealth Home Support Program, and there is also the option to fund your services privately. 

Price list and eligibility

See the Home Care Package price list and eligibility.

Why choose ACH Group? 

HomeCarePackageProviders

Founded in 1952, ACH Group is a not-for-profit community organisation promoting opportunities and services to support good lives.  

Our 1900 specialist staff and hundreds of volunteers share the belief that everyone should be valued and respected, connected to their communities and in control of their lives.  

We are here to listen to what is important to you and understand at the heart of wanting to remain living at home is the sense of being in control.

Our approach is to provide you with options so that you can maintain control over your living environment, and your life in general. We see the support that we offer as a way of taking away the worry, and enabling you to get back to doing the things you love. If you choose ACH Group, we’ll work with you, rather than taking over from you. 

Qualified and experienced staff respect your unique strengths, capabilities and cultural background and work with you to determine what you can and want to do in life. 

We are leaders in dementia care, equipped to meet the needs of people living with dementia. Using the latest technology, we match the skills and attributes of our staff to meet your needs, including languages spoken. 

ACH Group will: 

Contact us today.

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Home Care Packages

Good Lives Magazine

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1 day ago

What does your Monday afternoon usually look like? For Su, an international student at TAFE SA, it is a time dedicated to volunteering at Healthia Residential Care Home. Su’s creativity and origami skills are well admired by the residents. With origami, you start with a blank piece of paper, and it is up to your intention and skill what you create. It is, in a way, a fitting analogy to describe volunteering.

Su added that she believes if you have a warm heart and a big smile, you have everything you need to start.

Su, you are a true inspiration to many of us at ACH Group. Thank you for connecting with residents through the art of origami, bringing extra kindness and gentleness into their life. 🙌
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1 CommentComment on Facebook

Thank you for filming me. I’m visiting on Monday because I don’t have a class. So, I became a “Monday girl” 😄 I hope more people will enjoy volunteer work by sharing my story. 💕