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Home Care Packages

Home Care Packages are a government-subsidised, flexible plan of care to meet your needs.

A Home Care Package can be accessed when you need more than basic support, and offers a coordinated approach with access to a greater range of services, aids and equipment.

Packages are tailored and are designed with you and an experienced Advisor to support you to stay living independently in your own home. A Home Care Package can feature any combination of below services and if we do not offer a particular product or service, we will arrange an alternate supplier of your choice.

 

Help at Home

  • Cleaning
  • Personal care
  • Social experiences
  • Meal preparation
  • Transport
  • Gardening and home maintenance

Health and Wellbeing

  • Physiotherapy
  • Podiatry
  • Massage Therapy
  • Exercise Groups
  • Rehabilitation (e.g. balance improvement, hydrotherapy, stroke recovery)

Social Activities and Respite

  • Social groups
  • Outings
  • Respite

Advisory Services

  • Advisor consultation
  • Specialist advisor consultation

To access a government subsidised Home Care Package, you are required to undergo an assessment by the Aged Care Assessment Team (ACAT). If you are assessed as eligible, you will be told which level of package you are approved for and then placed in the national queue. When you reach the top of the queue, you will be assigned a package and can then choose a provider such as ACH Group to deliver your services.

 

Steps to access services through a Home Care Package
STEP 1 - Register with My Aged Care

My Aged Care will register your details over the phone. 

STEP 2 - Accessing your needs

My Aged Care will arrange for an Aged Care Assessment Team (ACAT) assessor to visit you and complete a comprehensive home assessment and to talk about your needs and services to best suit you. We encourage a family members, friend or carer to be with you to provide extra support.  

STEP 3 - After assessment

Following your assessment, you will receive a letter from My Aged Care to advise you of the outcome of your assessment, including the level of support (level 1-4) you’ve been approved for.  

STEP 4 - Wait for assignment

You will then go on a national queue to wait for assignment of your Home Care Package. While you wait, you can access privately paid services to support you. There is no waiting period or assessment required if you pay privately. Now is also a great time to do your homework and begin comparing all your local aged care providers to find out which one can partner with you to best support your needs.

STEP 5 - Commencing services through your Home Care Package

Once you reach the top of the national queue, My Aged Care will assign you a Home Care package and send you a letter with your referral code. 

Contact ACH Group with your referral code and your ACH Group Advisor will work with you to develop a personalised care plan and budget that helps you to live the life you want, where you want to live it. Remember, you only have 56 days to activate your referral code.

What to expect

ACH Group will meet with you and work with you to create a plan that’s right for you. We will take the time to understand your needs and co-ordinate a plan that ensures you get the most out of your package. We‘ll regularly review your plan with you to ensure your goals are being met or as your needs or circumstances change, we will update your plan. 

Home Care Packages FAQs 
What is a Home Care Package?

Home Care Packages are a government subsidised, flexible plan of care to meet your needs, and are designed to support you to stay living independently in your own home. 

A Home Care Package can be accessed when you need more than basic support, and offers a coordinated approach with access to a greater range of services, aids and equipment.  

An experienced Advisor works with you to design and deliver a range of support and services to ensure that you get the most out of your package.  

ACH Group provide the following Home Care Packages: 

Level 1: Supports people with basic care needs
Level 2: Supports people with low-level care needs
Level 3: Supports people with intermediate care needs
Level 4: Supports people with high-level care needs 

How do I access a Home Care Package?

To qualify for a Home Care Package you must first have had an assessment completed by the Aged Care Assessment Team (ACAT) and based on this you will be assigned a home care package level. 

To request an ACAT you must contact My Aged Care at www.myagedcare.gov.au or call 1800 200 422. ACH Group can assist you to access My Aged Care and help you navigate through this process, including lodging a referral for services on your behalf. Call us on 1300 22 44 77 today and we can get you started. 

If you do not qualify for the subsidy, or your circumstances are geared more towards paying for the support you need yourself, we can develop a tailored Home Care plan with you that includes arrangements to pay as you go. One of our friendly, experienced Advisors can meet with you in your home or a location of your choosing, to design a plan that works for you. You are welcome to bring a family member or friend along as well. 

To find out more about the process to access a Home Care Package, please CLICK HERE.

What services can I use with a Home Care Package?

An ACH Group Home Care Package can feature any combination of the below services and if we do not offer a particular product or service, we will arrange an alternate supplier of your choice.Your package will be created to help you achieve your own personal goals, maintain independence and keep living at home. 

Help at Home 

  • Cleaning 
  • Personal care 
  • Social experiences 
  • Meal preparation 
  • Transport 
  • Gardening and home maintenance 

Health and Wellbeing 

  • Physiotherapy 
  • Podiatry 
  • Massage Therapy 
  • Exercise Groups 
  • Rehabilitation (e.g. balance improvement, hydrotherapy, stroke recovery) 

Social Activities and Respite 

  • Social groups 
  • Outings 
  • Respite 

 Advisory Services 

  • Advisor consultation 
  • Specialist advisor consultation 
What will a Home Care Package cost me?

At ACH Group, once we have established your care needs and/or created your support plan, we work with you around affordability to ensure you get access to the services you need and at the best value. 

A Home Care Package is appropriate when you need more than low level support, and offer a coordinated approach with access to a greater range of services, aids and equipment. An experienced Advisor is also on hand to ensure that the Home Care Package is meeting your needs. There is a basic daily fee for Home Care Package services and an income-tested care fee may apply. 

To see our current price lists, please CLICK HERE. 

If you are not eligible for a government subsidy or don’t want an assessment and would prefer to pay for the services yourself, we offer a ‘Pay As You Go’ option. 

Approved Vs Assigned

When it comes to a Home Care Package, ‘Approved’ and ‘Assigned’ mean two very different things. 

If you have been assessed as needing a higher level of support by the Aged Care Assessment Team (ACAT), you will receive a letter stating that you have been Approved for a Home Care Package (HCP). At this point, if you wish, your name will be added to the National Priority Queue. 

It is important to note that after being Approved for a HCP there may be a waiting period before you will be Assigned a HCP. Only once you receive a letter from My Aged Care stating that you have been Assigned a HCP and given a referral code, are you able to access HCP funded services. 

If you are waiting and need services, please call ACH Group on 1300 22 44 77 as we may be able to help you access services under the Commonwealth Home Support Program, and there is also the option to fund your services privately. 

Why choose ACH Group? 

Founded in 1952, ACH Group is a not-for-profit community organisation promoting opportunities and services to support good lives.  

Our 1700 specialist staff and hundreds of volunteers share the belief that everyone should be valued and respected, connected to their communities and in control of their lives.  

We are here to listen to what is important to you and understand at the heart of wanting to remain living at home is the sense of being in control. Our approach is to provide you with options so that you can maintain control over your living environment, and your life in general. We see the support that we offer as a way of taking away the worry, and enabling you to get back to doing the things you love. If you choose ACH Group, we’ll work with you, rather than taking over from you. 

Qualified and experienced staff respect your unique strengths, capabilities and cultural background and work with you to determine what you can and want to do in life. 

We are leaders in dementia care, equipped to meet the needs of people living with dementia. Using the latest technology, we match the skills and attributes of our staff to meet your needs, including languages spoken. 

ACH Group will: 

  • Assist you to access support and services that are right for you 
  • Work with you to navigate My Aged Care if required 
  • Connect you with activities, exercise programs and opportunities to suit your interests