28 February 2023

Dear Customer and/or Customer Representative,

As part of the ongoing commitment to the provision of quality aged care services, the Aged Care Quality and Safety Commission (ACQSC) engages with service providers to assess whether the quality of the care and services being provided to you, and other consumers, meets the Aged Care Quality Standards.

As part of this assessment, the ACQSC would like to engage with ACH Group customers and customer representatives.

Click here to view the letter of invitation from the ACQSC to provide feedback on the quality of the care and services provided to you by ACH Group.

Click here for further information on ACQSC’s processes for collecting personal information.

Yours sincerely,

Linda Feldt
General Manager Customer Care