Payment Options & FAQs
Finding support to continue to live the life you want to live can sometimes be confusing and it’s not always easy to understand what is available and how to access it.
Commonwealth Home Support Program is an ‘entry level’ program which gives you access to basic support services such as help around the home, assistance with shopping, respite, allied health, access to social activities and more.
ACH Group can help to access these government subsidised services, even lodging a referral for an assessment from My Aged Care on your behalf.
Support at Home brings together a wide range of services and funding into a clear, easy-to-understand program. It’s designed to help you remain living independently and safely in your own home for longer.
From 1 November 2025, if you are currently receiving a Home Care Package, you will transition to the Support at Home program. Your services will continue, but the way they are funded and managed will change to a streamlined model. Whether you’re new to aged care or already receiving services through ACH Group, we’ll work closely with you to ensure you feel informed, confident, and supported through every step.
If you are looking to downsize to a more manageable lifestyle, ACH Group has a range of retirement living units in desirable and convenient locations close to public transport, shops and community facilities nearby.
If you require a safe and secure place to continue to live well, ACH Group has eight residential care homes each with their signature features, supported by registered nurses, allied health specialists, lifestyle and hospitality staff and specifically trained Care Workers.
The Aged Care Assessment is a program that assesses the care needs of older people and helps them gain access to the most appropriate type of care, including Home Care packages and residential living services.
Speak to your GP or health professional or phone ACAT on 1800 200 422. Contact us for more information.
From 1 July 2015, in order to access most government subsidised services, you must first be registered with My Aged Care.
My Aged Care is an Australian Government initiative, and comprises a website and contact centre. My Aged Care team is there to provide you with information about different types of aged care services.
ACH group can assist you to access My Aged Care and help you navigate through this process, including lodging an inbound referral on your behalf.
For more details, visit myagedcare.gov.au or call 1800 200 422. Contact us for more information
Contact us and we can help.
