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Home Care Packages

Now: Support at Home

From 1 November 2025, the Australian Government is introducing the new Support at Home program, a significant change designed to make accessing in-home aged care simpler, more flexible, and truly responsive to your unique needs.

This program replaces the existing Home Care Package (HCP) Program and the Short-Term Restorative Care (STRC) Programme.

If you are currently receiving a Home Care Package, you will transition to the Support at Home program.

Your services will continue, but the way they are funded and managed will change to a streamlined model.

Whether you’re new to aged care or already receiving services through ACH Group, we’ll work closely with you to ensure you feel informed, confident, and supported through every step.

With ACH Group, you can access:

  • Allied Health Support: Physiotherapy, occupational therapy, podiatry, and more to support your health and mobility.
  • Everyday Living Assistance: Help with tasks like cleaning, gardening, meal preparation, and transport.
  • Personal Care: Dignified support with daily routines.
  • Social Connections: Opportunities to stay active and engaged in your community.

Ready to discover how we can support you?

Whether you’re exploring options for yourself or a loved one, our friendly team is here to answer your questions and guide you through the possibilities. Discover the ACH Group difference today.

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Need help navigating the new Support at Home program? We’re here to make it easier.

Call our Welcome Team at ACH Group on 8159 3500 to get started.

Our Welcome Team offers one-on-one phone consultations to help you understand your options and navigate through My Aged Care. They know the process well and they are here to support you every step of the way.

They’re the friendly voices on the other end of the line, ready to guide you every step of the way.

Here’s a photo of some of our wonderful team members – a big shout-out to Rhonda, Leonie, Abby, Jake, Danielle, Deb, and Chelsea, and to Gemma, who isn’t pictured but very much part of the team. 👏
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