Frequently asked questions

Home Care Package (HCP) is now Support at Home

Understanding the new Support at Home Program

From 1 November 2025, the Australian Government is introducing the new Support at Home program, a significant change designed to make accessing in-home aged care simpler, more flexible, and truly responsive to your unique needs.

This program will replace the existing Home Care Package (HCP) Program and the Short-Term Restorative Care (STRC) Programme.

At ACH Group, we believe older people should be valued and respected, connected to their communities, and in control of their lives. We are committed to guiding you through these changes with trusted advice, continuity of care, and support that’s always tailored to you, ensuring your journey is as simple and stress-free as possible.

Learn more about Support at Home with ACH Group.