Skip to content

Frequently asked questions

Home Care Package (HCP) is now Support at Home

Understanding the new Support at Home Program

From 1 November 2025, the Australian Government is introducing the new Support at Home program, a significant change designed to make accessing in-home aged care simpler, more flexible, and truly responsive to your unique needs.

This program will replace the existing Home Care Package (HCP) Program and the Short-Term Restorative Care (STRC) Programme.

At ACH Group, we believe older people should be valued and respected, connected to their communities, and in control of their lives. We are committed to guiding you through these changes with trusted advice, continuity of care, and support that’s always tailored to you, ensuring your journey is as simple and stress-free as possible.

Learn more about Support at Home with ACH Group.

Contact us and we can help.

Print or Share

Support at Home Guide

Watch our TV Ad

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

We’re proud to share that ACH Group Home Support Worker Emily Green was featured in News Limited Career One lift-out, shining a spotlight on the incredible impact home support workers make in the life of older South Australians. 🤩

Emily got her Certificate Three in Individual Support and Aged Care while still at high school and it has provided a rewarding, flexible and well-paying career while she juggles a Bachelor of Finance at University SA. 🎓

“I’ve been a support worker at ACH Group for almost two years now,” she said.

“I’m so glad I got my qualifications during high school because support work has given me a job that I really like coupled with the flexibility to fit in with university.”

“It has been so much better and more rewarding than most typical ‘uni’ jobs.” 🙌

Emily supports older people with everyday tasks such as personal care, shopping and technology support — practical assistance that makes it easier for customers to continue living well at home and stay connected to the things that matter to them.

Emily supports older people to live independently by building relationships and providing practical, day-to-day support ranging from personal care and shopping to technology help. 🤝

Congratulations, Emily, and thank you for representing ACH Group and our purpose. 👏

For more great career opportunities on offer with ACH Group visit 🔗 bit.ly/3Y2Fz90
... See MoreSee Less

We’re proud to sha