Skip to content

Frequently asked questions

Home Care Package (HCP) is now Support at Home

Understanding the new Support at Home Program

From 1 November 2025, the Australian Government is introducing the new Support at Home program, a significant change designed to make accessing in-home aged care simpler, more flexible, and truly responsive to your unique needs.

This program will replace the existing Home Care Package (HCP) Program and the Short-Term Restorative Care (STRC) Programme.

At ACH Group, we believe older people should be valued and respected, connected to their communities, and in control of their lives. We are committed to guiding you through these changes with trusted advice, continuity of care, and support that’s always tailored to you, ensuring your journey is as simple and stress-free as possible.

Learn more about Support at Home with ACH Group.

Contact us and we can help.

Print or Share

Support at Home Guide

Watch our TV Ad

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

What a special moment it was for Santa and his helpers to deliver the Residents Artworks Calendar and Christmas card at Highercombe Residential Care Home.🎅✨

Every resident will receive this limited-edition 2026 calendar, which showcases artwork created by artists. Many of these pieces were also proudly featured in our SALA exhibition, with each page telling its own story.

The calendar celebrates the vibrant and thriving arts community within ACH Group residential care homes.

If these pages are anything to go by, 2026 is set to be a year filled with creativity, expression, and inspiration.🤩
... See MoreSee Less

What a special momenImage attachmentImage attachment+Image attachment