Help at home
A little help can be a big help
If home is where your heart is, we can help you stay there.
ACH Group provides a comprehensive range of in-home services designed to help you maintain your independence and to stay in your current home.
With your care manager, a care plan is designed so you receive the appropriate level of support in a way that meets your current and future care needs, considering:
- What you need to live well independently
- Services to keep you safe at home
- Ways to connect with your community
Whether you need help with your garden or a hand with your shopping, our services will help you stay in control of your own life.
Our range of services include:
- Social support and experiences
- Allied health (e.g. Physiotherapy, Exercise Physiology, Dietetics etc.)
- Personal support
- Nursing
- Cleaning
- Home and garden maintenance
See the full list of Help at Home Services.
How to get access home care services
The government provides two streams of funding to support you to stay living in your own home. These include the Commonwealth Home Support Program and Home Care Packages. If you are not eligible for government assistance, you can also choose to pay for services yourself (privately–funded).
Support at Home Program
Support at Home is a new Australian Government initiative, designed to support older people live independently at home for longer through improved access to services, equipment and home modifications.
From 1 November 2025, the new Support at Home program will replace the Home Care Package (HCP) and Short-Term Restorative Care (STRC) programs.
Support at Home Program
From 1 November 2025, the Australian Government is introducing the new Support at Home program, a significant change designed to make accessing in-home aged care simpler, more flexible, and truly responsive to your unique needs. This program will replace the existing Home Care Package (HCP) Program and the Short-Term Restorative Care (STRC) Programme.
Home Care Packages (HCP)
A Home Care Package gives you access to a ‘package’ of services. There are four levels of packages to meet your individual needs. Prior to commencing your services, you will receive a budget that will outline your government subsidy and any contributions you may need to pay less the provider fees. Your Care Manager will work with you in tailoring a care plan utilising your remaining funds.
Commonwealth Home Support Program (CHSP)
Commonwealth Home Support Program (CHSP) is an ‘entry level’ program which gives you access to basic support services such as help around the home, assistance with shopping, respite, allied health, access to social experiences and more. ACH Group can help to access these government subsidised services, even lodging a referral for an assessment from My Aged Care on your behalf.
Privately funded
You can access services immediately through private, self-funded services. There is no assessment by My Aged Care and you can access services when you want. This option is also suitable to those who want to access services while waiting for approval for government-subsidised services. There is no eligibility criteria and costs.
ACH Group is here to support you every step of the way
Whether you’re new to help at home, or looking to change providers our Welcome Team Consultants will help make your experience simple and stress-free.
