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Jake share his tips about Home Care Packages

Jake unpacks his career journey with ACH Group and shares advice about Home Care Packages

Introducing Jake, one of ACH Group’s Home Care & Health Welcome Team Consultants. Jake shares insights into his role and reflects on his journey with ACH Group. We included some fun questions to reveal his unique personality!

Jake experiences first-hand how overwhelming it can be for people to understand Home Care Packages. Seeking insights, we approached Jake and asked him what advice he would give someone considering a Home Care Package.

Tell us about your career journey with ACH Group so far.

I have been with ACH Group a little over two years, I started in Customer Service on the phones. This was a big change coming from being on my feet all day as a cook in a residential care home.

I learnt a lot about the organisation through my Customer Service role, but roughly four months in, I felt like I was ready for a new challenge. This led me to apply for the Welcome Team, where I have been for 18 months now, and really enjoy it.

The Welcome Team support new customers by guiding them through the process of accessing aged care services, especially Home Care Packages.

What do you love most about your role?

The role is ever-changing. It can be challenging at times, but I love using my adaptability and finding new ways of doing thing. This is ultimately going to support customers in a more efficient way.

Describe yourself in three emojis.

Ok, these would be: 😝 😊 😉

What do you enjoy in your free time?

Spending time with family and friends & being home with the two dogs and partner.

If you could have a superpower what would it be?

My superpower would be kind of a strange one, I would want the superpower to be able to mimic the people around me. If someone was really good at basketball, I would be able to see them and mimic their abilities.

If your job had a theme song, what would it be?

It’s got to be the Friends theme song – ‘I’ll be there for you’ by The Rembrandts.

What advice do you have for someone thinking about a Home Care Package?

  1. Your Home Care Package will be tailored to meet your needs. Meaning, you will get the services you need through your approved level of funding.
  2. A Home Care Package gives you the freedom of choice. The choice of services you want and need.
  3. The support of a Home Care Package assists you to remain in your own home for as long as you can.
  4. If you have any questions, speak to our Welcome Team. We will guide you through the process.

Do you know someone who could benefit from a little extra support?

Learn more about Home Care Packages and request a call with our Welcome Team.

About ACH

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