Home Care and Community Consumer Advisory Body

Consumer Advisory Body - two people looking at a laptop screen, discussing feedback

Express your interest in joining

We are committed to providing the best possible service and strive for continuous improvement at every opportunity. ACH Group’s Home Care and Community Consumer Advisory Body provides an important platform for customers and representatives to share their voice and contribute to positive change at ACH Group.

What’s involved?

The Home Care and Community Consumer Advisory Body will be asked to comment on information collected through our existing customer experience surveys and feedback processes, and provide feedback and ideas relating to ACH Group’s Home Care service. The collective view of the Consumer Advisory Body will be provided to the ACH Group Board and governing committees for their consideration and response.

Importantly, the Consumer Advisory Body does not replace ACH Group’s existing ways in which you can provide feedback at any time.

You can find more information on Consumer Advisory Bodies here.

Expression of Interest

Expression of interest to join the Consumer Advisory Body does not guarantee selection; all expressions of interest will be reviewed to ensure diverse representation. Prior to submitting your interest please read the Terms of Reference.

Please complete the below form by 1 May 2024 to express your interest.

By submitting this form, you are agreeing to our Privacy Policy.

ACH Group builds new health and wellbeing hub and more housing options for older South Australians

Leading South Australian not-for-profit aged care services and retirement living provider ACH Group has begun construction of a $5 million advanced health and wellbeing hub at Rostrevor as well as a new $1.6 million retirement living village at Hope Valley.

The developments are part of ACH Group’s strategy to boost the wellbeing of older South Australians through positive health outcomes and independent living.

“Supporting South Australians to stay physically active and connected to their communities is critical to their wellbeing and quality of life,” ACH Group Interim CEO Linda Feldt said.

“We see both developments providing widespread benefits to the community.

“The Health Studio is in line with our strategic vision of creating connected communities by incorporating community, health, residential care, and retirement living all within one hub in the northeastern suburbs of Adelaide.

“The new retirement village at Hope Valley will also help meet increased demand for quality housing options for older South Australians in the local community.”

ACH Group Health Studio Rostrevor

With a focus on positive ageing, the Health Studio Rostrevor will have a similar offering to ACH Group’s other Health Studios at Glenelg, Christie Downs, and the temporary site at Gilles Plains for people over 50.

Services will include Allied Health provided by qualified practitioners, including physiotherapy, exercise physiology, occupational therapy, podiatry, dietetics, massage, and personal training. For those who prefer to keep active and fit in a group setting, multiple exercise groups and wellness groups will be on offer, such as Life Exercise, Tai Chi, Mobility and Balance classes.

Barbara and Michael Hill, who attend ACH Group’s leased Health Studio at Gilles Plains, said they are “very excited” about the Rostrevor health and wellbeing hub opening.

The Felixstow couple, who have been married for 57 years, started at the studio nine years ago after Michael had “very serious” surgery and experienced post-surgery complications.

“I mainly do balance work on the steps but I love the bikes,” Michael, 83 said.

“We mix with people our own age. We just enjoy the company and it gets us out the house. Once you’ve been once or twice you really get into it.

“Barbara is very competitive and I’m not far behind her.”

Mrs Hill believed the secret to ageing well “is mental and physical”.

“There is a benefit for us to come to the classes and exercise together,” the 79-year-old explained.

“You feel like you are doing something constructive to keep you as well as you an in your ageing years.”

Mrs Hill said she was looking forward to attending the new studio at Rostrevor.  “Because it’s local we could take public transport to the gym if we need to,” she said. “I think it will be exciting to have brand new equipment too…it’s a little bit more special.”

The development will also include office spaces for ACH Group’s Health and Community staff, allowing for a growing workforce.

The new ACH Group Health Studio will be located on the vacant land adjacent to ACH Group’s Milpara Residential Care Home, on the corner of St Bernards Road and Sparks Terrace, Rostrevor. Construction is expected to be completed by October 2024.

Hope Valley Retirement Living

Committed to providing more quality housing options to the local community, ACH Group is building a modern village of four independent living two-bedroom units on Grand Junction Road, Hope Valley. Construction is expected to be completed in early 2025.

“Older people want to remain independent at home as they age but want to stay connected, feel safe and be empowered at the same time,” Ms Feldt said.

“An independent retirement living community provides them with peace of mind, engagement opportunities and the ability to establish new friendships with like-minded people. Due to a strong traditional property market, demand is rapidly growing for more community retirement living options – the new Hope Valley retirement village helps address the need for more housing for older people in the northeast.”

The Hope Valley development will grow ACH Group’s retirement living community to 39 villages across Metropolitan Adelaide and the Fleurieu, providing more than 680 residents with a vibrant and socially connected lifestyle.

About ACH Group

Founded in 1952, ACH Group is a trusted South Australian not-for-profit organisation supporting older people to live good lives.
As one of the state’s leading, full-service, aged care providers, ACH Group supports over 11,000 (over 9,000 customers and 2,000 employees) people in South Australia. ACH Group has a wide variety of accommodation offerings, including more than 586 independent retirement living units and nine residential care homes located across metropolitan Adelaide and the Fleurieu Peninsula.

ACH Group also provides older South Australians with a wide range of help at home, health, wellbeing, respite, and social experiences.

For more information, contach ACH Group’s Communication Team on 0471 856 361 or [email protected].

End of year message from ACH Group

Hi everyone,

With the festive season upon us and Christmas only a few days away, I just wanted to take a moment to say thank you to all ACH Group customers, residents, families and wider community for your continued support.


I wish you and your loved ones a safe and happy festive season, and truly look forward to catching up with many of our ACH Group Community in 2024.


Interim CEO

Find information on opening hours and services over the festive period or contact us today.

Opening hours and services over the festive period

Thank you for being part of our community as we continue to support older people to live good lives.

From everyone at ACH Group, we wish you a very happy and safe festive season.

Contact us

Our dedicated staff are on hand to take your call on 1300 22 44 77 between 7am – 6pm (ACST) every day, even on Christmas Day.

Health Studio 50+

ACH Group Health Studio 50+ clinics and groups will be closed from Saturday 23 December 2023, reopening on Tuesday 2 January 2024.

Social groups and experiences

All regular  social groups and experiences will pause from Wednesday 20 December 2023, recommencing Monday 8 January 2024.

Rescheduling services

If you would like to cancel or reschedule services over the festive period – please call 1300 22 44 77.

Making payments

To make payments during this time, call 1300 22 44 77 with your credit card details.

Contact us for more information.

$40 million aged care, health and education hub officially opens

Healthia official opening group photo
ACH Group’s $40 million aged care, health, and education hub that reimagines aged care and will improve the health outcomes of the local community officially opened on 20 September 2023.

Healthia, featuring a state-of-the-art residential care home and GP, nursing, and allied health clinic, sits within the Playford Health and Wellbeing Precinct in Adelaide’s northern suburbs.

The hub developed by the South Australian not-for-profit aged care provider brings together the University of South Australia, Northern Adelaide Local Health Network (NALHN), and City of Playford.

ACH Group’s 96-place residential care home has adopted an innovative small household-built form comprising eight purpose-built single-storey houses in a village setting. The houses feature 12 self-contained resident rooms with ensuites; a large open plan living, kitchen and dining area; and features commonly found in traditional houses so residents can participate in the daily house activities if they wish.

NALHN will occupy 24 rooms within the care home to help transition older people from hospital to their home or more suitable accommodation.

The co-located UniSA Health Clinic, an integrated GP, nursing, and allied health clinic, will provide services to residents and the surrounding local community with a combination of professional and lower-cost student-assisted services.

ACH Group CEO Frank Weits said the aged care provider was proud to lead the powerful cross-sector partnership.

“Healthia will improve health outcomes for the local community, support the hospital system, and reimagine aged care,” Mr Weits said.

“The residential care home responds to a generation shift in expectations and the Royal Commission’s call to action to rethink aged care.

“We know most older people want to stay in their own homes, however, for many this is not possible due to increased care needs. What makes Healthia different is the person-directed care model and the unique built form.

“Healthia is the first care home in Australia to implement the U.S.-founded Green House Project model of care, which is informed by person-directed care principles and supports residents to have increased input into their everyday living.

“The unique built form has taken into consideration what would be seen in someone’s own home to capture a homely environment and sense of familiarity for residents.”

Pro Vice Chancellor: Teaching & Learning at UniSA, Professor Esther May said the partnership is part of the University’s commitment to supporting educational opportunities, health services, and the health workforce in the northern suburbs.

“As a registered NDIS provider, the clinic will provide additional adult and pediatric NDIS services in the northern suburbs. Nursing and allied health students will undertake placements in the residential care home and the clinic, providing them with vital practical learning experiences during their degree and preparing them for the health workforce.”

City of Playford Mayor Glenn Docherty said the vision for the Playford Health and Wellbeing Precinct was shaped over a decade ago.

“Council and the community want world-class health, education, rehabilitation, and research facilities in our precinct. These services complement an expanding Lyell McEwin Hospital which supports our rapid population growth in the northern region,” he said.

“As part of delivering this vision, City of Playford worked closely with ACH Group to repurpose a portion of Council-owned land to accommodate Healthia. This would enable our community to access a service that was identified as a need within the Playford Health and Wellbeing Precinct.

“The opening of Healthia marks a significant milestone and we look forward to continuing our partnership with ACH Group and other stakeholders to foster a thriving Precinct.”

Minister for Health and Wellbeing, Chris Picton MP, said Healthia would be a great addition to the northern suburbs of Adelaide.

“This facility will better support older South Australians and their care needs,” he said.

“Healthia provides a new approach to aged care and is the first care home in Australia that implements the Green House Project model founded in the US.

“We are also thrilled with the partnership that will allow older patients at the Lyell McEwin Hospital and Modbury Hospital to leave hospital sooner, and continue their transition to home at Healthia.”

Mary Patetsos and Frank Weits

Healthia was officially opened on 20 September 2023 by the Government of South Australia, Minister for Health and Wellbeing, Chris Picton MP, and ACH Group Chair Mary Patetsos.

ACH Group supports patient reablement and hospital system

Main entrance at Healthia Residential Care Home
Older South Australians will be supported to leave hospital sooner thanks to an Australian-first reablement program by the Northern Adelaide Local Health Network (NALHN) and ACH Group.

NALHN will occupy 24 private rooms at ACH Group’s brand-new state-of-the-art residential care home Healthia to help transition older people from hospital to their home or more suitable accommodation.

Half of the rooms will be dedicated to the newly created Northern Reablement and Intermediate Care to Home (NRICH) program, which will support older people experiencing delays with their hospital discharge. The Australian-first program focuses on reenabling patients in an alternative community-based setting which provides a safe home environment and specialised 24/7 care from a team of expert healthcare professionals.

NALHN staff will deliver specialist geriatric and reablement support, with person-directed day-to-day care provided by ACH Group staff.

Healthia, a $40 million development by ACH Group, is located in Elizabeth South within the Playford Health Precinct. The residential care home has adopted a small household-built form, a preferred model identified by the Royal Commission.

ACH Group CEO Frank Weits said the South Australian not-for-profit aged care provider had extensive experience in partnering with local health networks on innovative and integrated programs to support both older people live well and the acute health system.

“We know the goal for the majority of older South Australians is to remain living independently in their own home. With care from ACH Group’s specialist aged care staff and the NALHN team, NRICH will support patients to regain their health and return and live well in their own homes,” he said.

“The unique home environment and person-directed care philosophy at Healthia create a de-institutionalised and familiar setting for patients and residents which further supports their health and wellbeing.”

South Australian Minister for Health Chris Picton MP said, “NRICH is a unique program that will vastly improve the health and wellbeing of older people in our northern suburbs during their journey home from hospital.

“Not only does it provide older people with the care they need in an appropriate setting, but it also reduces hospital pressure.

“Patients will have the benefit of staying in a top-class residential care home that is warm, welcoming, and designed in a way that mimics a traditional home, so they immediately feel comfortable in their new surroundings.”

Lisa, one of the first patients to stay at Healthia as part of the NALHN partnership, is pictured with ACH Group CEO Frank Weits, and Minister for Health and Wellbeing Chris Picton MP.
Lisa, one of the first patients to stay at Healthia as part of the NALHN partnership, is pictured with ACH Group CEO Frank Weits, and Minister for Health and Wellbeing Chris Picton MP.
NALHN Divisional Director Aged Care, Rehabilitation and Palliative Care, Dr Alice Bourke said, “We are proud to be the first in the state to introduce NRICH, offering a unique model of care that will improve the experience and the lives of older people in our care.

“Being able to operate the service from Healthia adds to the overall patient experience as they will be supported in an environment that allows them to regain their independence with dignity, and with the encouragement of staff who are available 24/7.

“We hope this program will also have a positive impact on bed availability and flow across our hospitals, and ensure people are in the right place for their needs.”

The additional 12 private rooms occupied by NALHN will support Care Awaiting Placement – a service that provides short-term accommodation for patients as they wait for permanent residential care. While the remaining private rooms are dedicated to permanent residential care residents.

Learn more about Healthia.

ACH Group Chair recognised with Member of Order of Australia

Mary Patetsos being recognised with Member of Order of Australia
ACH Group congratulates its Chair, Mary Patetsos, on her receipt of an Order of Australia (AM) award this Australia Day for her ‘contribution in the field of aged care and commitment to advancing multicultural Australia’.

Ms Patetsos joined the Board of ACH Group, a South Australian aged care provider, in October 2008 and was appointed Chair in 2018.

Further, she continues to play a critical role in helping to shape aged care reform in Australia as an Advisory Council Member on the National Aged Care Advisory Council.

“It is a great honour to be named on the Australia Day Honours List alongside many Australians making a positive impact in the community,” Ms Patetsos said.

“My dedication to the aged care industry is driven by the desire that the care older Australians receive meets their expectations and changing needs. I am passionate about enhancing aged care services and how this can be achieved through innovative ways, such as providers engaging in cross-sector partnerships with education, government, and health.

“I believe life is not an opportunity to be missed, regardless of age, gender, culture, and capacity. This outlook is reflected in my commitment to amplifying the voices of older people and culturally diverse communities.”

Ms Patetsos is also Honourable President (Immediate Past Chair) of Federation of Ethnic Communities’ Councils of Australia (FECCA) a peak body representing Australians from culturally and linguistically diverse backgrounds.

ACH Group CEO Frank Weits congratulated Ms Patetsos on her significant achievement.

Photo of Mary Patetsos, ACH Group Chair
ACH Group CEO Frank Weits and ACH Group Chair Mary Patetsos AM

“This award acknowledges Mary’s long-standing commitment to aged care in Australia,” he said.

Ms Patetsos has extensive experience across the private, government and not-for-profit sectors and serves on both national and South Australian boards.

Her memberships include:

  • Chair ACH Group
  • Board Member of the Can:Do Group
  • Board Member of the Consumers Health Forum of Australia (CHF)
  • Hon. President (Immediate Past Chair) of the Federation of Ethnic Communities’ Councils of Australia (FECCA)
  • Board Member of the Glenelg Community Hospital Inc.
  • Member of the National Aged Care Advisory Council (NACAC)
  • Member of the Northern Adelaide Local Health Network (NALHN) Governing Board
  • Presiding Member of the South Australian Housing Trust Board
  • Member of the South Australian Leaders Advisory Board; and
  • Council Member of the University of South Australia

HESTA Excellence Awards

Banner featuring HESTA Awards

Twenty-four organisations and teams who have excelled in the disability, allied health, aged care, and community services sectors have been announced as finalists in the 2022 HESTA Excellence Awards.

ACH Group is proud to share we are a Finalist in the 2022 HESTA Excellence Awards for Outstanding Organisation – Aged Care.

We are recognised for our Connected Communities strategy which focusses on partnering with people, communities, reputable like-minded organisations and tertiary institutions to create opportunities and social connections for older people to improve their health and wellbeing, have real experiences, build strong relationships, take on new roles and challenges.

Being acknowledged as a Finalist highlights ACH Group’s positive impact in supporting older people to live good lives and the outstanding work of ACH Group’s staff and volunteers.

The winners of the Excellence Awards will be announced on 24 November.

Read the media release.

ACSA Over and Above Program

Over and Above Recognition banner

ACH Group staff and teams recognised in ACSA Over and Above Program

Earlier this year, ACH Group employees were invited to nominate a colleague or team in the ACSA Over and Above Program.

The Program, run by former aged care peak body ACSA (now Aged & Community Care Providers Association [ACCPA]), was an opportunity to reflect, pay tribute and share the stories of those employed in the aged care sector who have taken extraordinary measures this year to support customers, residents, and colleagues.

There were four categories to nominate in: Acts of Kindness, Community Connection, Innovation, and Unsung Hero.

The categories the 12 ACH Group recognitions were split between were Acts of Kindness: teams or individual staff that have displayed acts of kindness ‘over & above’ the call of duty – giving their best self to others without request or promise of return, and Unsung Hero: the unsung heroes that might usually fly under the radar but that go ‘over & above’ the everyday and exhibit exceptional qualities.

Meet the individuals and team recognised by their colleagues

Thanks for caring

As we have just celebrated with Aged Care Employee Day, on 7 August, those working in the aged care sector, including the ACH Group staff recognised above, make incredible contributions to supporting older people to live well.

ACH Group thanks all its 1900 employs for their care and commitment.

Are you interested in joining the team at ACH Group? Learn about our current opportunities.

The art of creating art

Bessie at art group, using pastels on canvas

For Bessie Dickins visualising a new piece of art is the key to her creative process.

Bessie, who lives at ACH Group’s Milpara Residential Care Home and is exhibiting three pieces of art in the 2022 SALA Festival, is legally blind.

“I can see the art in my head, but I can’t see it on the canvas,” she said.

“As I have limited vision, it is hard work and I try to control my frustration.

“Silvia Reitenbach, the art teacher at Milpara, helps me select colours and gives direction on where to paint. She is helping me, but she doesn’t do the art for me. I appreciate this and it is very important to me – as it is my art.”

Bessie’s interest in art began in 1975 when she was inspired by the work of her friend who was talented at China painting.

“I said to her, ‘I can’t even draw stick men’, but she encouraged me to attend her China painting class at TAFE and I was hooked from the first night.”

Bessie continued to paint China until the late 1980s when she started caring for her late husband. It wasn’t until she moved into Milpara that she re-engaged.

The ACH Group arts community will show over 100 pieces in three exhibitions as part of the 2022 SALA Festival held throughout August.

Bessie has submitted three pastel on canvas works titled: ‘On the Third Day’, Russell Falls’, and ‘At Noon’.

On the Third Day

Pastel painting by Bessie Dickens 'Third Day'

On the Third Day is inspired by Easter Sunday.

“I was up early on Easter Sunday and as I went back to bed, I went to see if the sun was up. The sun was just coming up and the sky was beautiful, it was full of colour and serenity. The big gum tree that I look out on from my room was completely still – there wasn’t a breath of air, and I was overcome. I am a Christian and I said to myself ‘he has risen’.”

Russel Falls

Pastel painting by Bessie Dickens 'Russel Falls

Bessie’s second piece, Russell Falls, is inspired by the China plate she painted and created into a clock for her parents’ 40th wedding anniversary. Russell Falls is one of Tasmania’s most treasured locations and is where Bessie’s parents once visited.

At Noon

Pastel painting by Bessie Dickens 'At Noon'

Her third piece is At Noon.

“At Noon is completely different to On the Third Day. Easter Sunday is light and fresh and is a new life, whereas Good Friday is a sad, dark, quiet day, which is reflected in the painting.”

Bessie said the thought process is what she most enjoys about art.“It makes me think. When I start something new, I must think what I want to do, I need to think about why I want to do it, how will I do it, what is the meaning behind the work, and so on.

“Friday afternoon is art class. I will put any other day away for people, but I will not change art for anything unless it is a very important medical appointment.”

ACH Group CEO Frank Weits said the benefits of engaging in art are endless and that is why the South Australian aged care provider has a significant art program in the community and within its residential care homes.

“Art stimulates imagination, enhances problem solving skills, creates a sense of accomplishment, can reduce stress and when done in a group setting is also a social experience,” he said.

“This is the 12th year the ACH Group arts community will exhibit in SALA, and we are proud that the works of customers and residents is on show in a well-known and public festival.”

ACH Group’s theme for this year’s SALA is ‘invisible threads – a celebration of connection’ taking inspiration from a quote from Friedrich Nietzsche, “Invisible threads are the strongest ties”.

“The theme encouraged artists to reflect on and draw inspiration from meaningful connections in their own lives, which may be in response to relationships and experiences with family, friends, or the wider community,” Mr Weits said.

To learn more about ACH Group’s involvement in SALA visit achgroup.org.au/event/sala/