About Highercombe Residential Care Home
Based in Hope Valley, Highercombe’s modern two storey building provides accommodation (with ensuites) for singles and couples among the beautiful gardens and activities at the lifestyle hub.
Highercombe is an innovative residential care facility where we all share in your improved well-being.
The whole Highercombe community pledges to improve well-being through regular exercise, strong personal relationships, being open to learning and positive communication. Strong connections have also been built through joint programs with local schools and artists.
Features
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120 residents
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Single rooms with ensuites
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Larger rooms, with ensuites, available for couples
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An arcade lifestyle hub to promote family involvement – including cafés, internet, PlayStation games and art work
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Beautifully maintained gardens as well as BBQ areas for family use
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Specialist dementia and memory support services
What residents tell us about living at Highercombe
Residents have told us that they value the support provided by the compassionate and skilled care team and the wide range of services and facilities available to them. They also enjoy a tasty selection of food and meals served at Highercombe.
Person-directed care is central to how we engage with residents and families in the delivery of care at Highercombe. We listen to residents and families and prioritise what is important to every resident to live a good life. Our highly skilled care team is focused on nurturing the right relationships with residents and families so that residents maintain their independence and always feel safe and respected.
ACH Group welcomes feedback
At ACH Group we welcome and actively seek out feedback. We listen and take action to personalise resident experience and deliver high quality care.
All feedback is an opportunity for ACH Group to improve services and how they are delivered. Residents and families can share insight into their experience by talking directly with the care team, as part of care plan reviews, at home meetings, or using the home’s feedback boxes.
ACH Group also receives feedback through the federal government’s Department of Health and Aged Care annual Residents’ Experience Survey. At Highercombe, 12% of residents participated in the most recent survey.
Feedback can be provided at anytime using our online feedback form.
Star Ratings at Highercombe
The Australian Government uses a Star Ratings system to guide older Australians and their representatives to make choices about aged care.
Learn more about Star Ratings.
A Star Rating of 3-stars or more indicates that a home is providing quality care for residents.
Highercombe residential care home has achieved a 3-star rating.
View Highercombe’s Star Rating and profile on the My Aged Care website.