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Star Ratings for residential aged care

The Australian Government uses a Star Rating system to guide older Australians and their representatives to make choices about aged care.

About Star Ratings

Each aged care home receives an overall Star Rating and a rating aganst 4 sub-categories:

  • Residents’ experience – based on survey feedback from at least 10% of residents about their experiences at their aged care home.
  • Compliance – based on regulatory decisions by the Aged Care Quality and Safety Commission.
  • Staffing – based on the average care time residents receive from registered nurses, enrolled nurses, and personal care workers.
  • Quality measures – based on quality of care.

What is an optimal star rating?

The way the star ratings are formed is quite complex. As a general rule, any residential care home with three or more stars will provide good care and support for you or your loved one.

Visit the Australian Government website for more information.

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ACH Group
1 day ago
ACH Group

We are thrilled to announce the ACH Group Health and Social teams have made it to the national finals in the Team Excellence category of the HESTA Awards.

This recognition is a testament to the incredible collaboration and dedication across our health and social teams who came together to deliver the inaugural ACH Group Cycle Challenge.

ACH Group partnered with Tourism SA’s Tour Down Under to engage 210 aged care residents in a cycling challenge, fostering health, positive relationships and a sense of community. Residents collectively cycled 546 km, with the winning home logging 1,304 minutes on the bikes.

This achievement wouldn’t have been possible without the passion and energy of the more than 50 ACH Group staff involved in delivering this special event.

Read more about the Cycle Challenge here bit.ly/4luV7fY and the HESTA excellence awards here bit.ly/40eElcy

Winners will be announced on 7 August, 2025. ... See MoreSee Less

We are thrilled to announce the ACH Group Health and Social teams have made it to the national finals in the Team Excellence category of the HESTA Awards. This recognition is a testament to the incredible collaboration and dedication across our health and social teams who came together to deliver the inaugural ACH Group Cycle Challenge. ACH Group partnered with Tourism SA’s Tour Down Under to engage 210 aged care residents in a cycling challenge, fostering health, positive relationships and a sense of community. Residents collectively cycled 546 km, with the winning home logging 1,304 minutes on the bikes. This achievement wouldn’t have been possible without the passion and energy of the more than 50 ACH Group staff involved in delivering this special event. Read more about the Cycle Challenge here https://bit.ly/4luV7fY and the HESTA excellence awards here https://bit.ly/40eElcy Winners will be announced on 7 August, 2025.
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