Support at Home Program
What is Support at Home Program?
Support at Home is a new Australian Government initiative, designed to support older people live independently at home for longer through improved access to services, equipment and home modifications.
When does Support at Home start and what is the impact on current programs?
Commencing 1 November 2025, Support at Home will replace the current Home Care Package (HCP) and Short-Term Restorative Care (STRC) Programs. The Commonwealth Home Support Program (CHSP) will remain unchanged until no earlier than 1 July 2027.
What should current ACH Group Home Care Package customers expect with the transition to Support at Home?
If you are a current ACH Group Home Care Package customer, your Care Manager will be in contact with you soon to discuss individually what Support at Home means for you.
Support at Home Resources
Follow the links below to learn more about the Support at Home Program.
Support at Home Booklet
The booklet provides information about the Support at Home Program, designed for older people, families and carers.
Visit the Health.gov.au website to download: Support at Home Booklet.
Support at Home Fact Sheet
The fact sheet provides a summary of the Support at Home Program.
Visit the Health.gov.au website to download: Support at Home Fact Sheet.
Support at Home FAQs
The fact sheet answers some of the frequently asked questions about the Support at Home Program.
Visit the Health.gov.au website to download: Support at Home Frequently Asked Questions.
Support at Home Checklist
The checklist outlines steps current Home Care Package customers can take to prepare for the transition to Support at Home.
Visit the Health.gov.au website to download: Support at Home Checklist.
Thinking about Support at Home?
If you’re new to Home Care Packages or transitioning to the Support at Home program, our Welcome Team Consultants will make your experience simple and stress-free. Whether it’s keeping you updated on changes or answering your questions about the transition, we’re here to help.
