3 signs your loved ones may need help at home

SignsYourParentsNeedHelpAtHome

Signs your loved ones may need help at home

It is normal to feel concerned about your loved ones as they age.

Have you noticed that their home isn’t as tidy as it used to be? Are they struggling with everyday tasks?

Perhaps you’ve observed subtle changes in their memory, which is causing concern.

Your parents might be aware of these changes themselves but may not want to ask for help.

Many of us start considering help at home to ensure our loved ones can maintain their independence and safety at home for as long as possible.

There are signs that may indicate the need for help at home or a home care package for your family member.

Managing day-to-day tasks is challenges

SignsYourParentsNeedHelpAtHome

One of the signs that your loved ones may need help at home is difficulty in managing day-to-day tasks.

Taking care of an entire house can be a big job particularly if it’s a large family home.

Tasks such as cleaning, grocery shopping, gardening, and maintenance work can become overwhelming, especially if they are living alone.

Another challenge your loved one may face is giving up driving, they may need assistance to attend appointments, shopping, and social outings.

Finding the right support adds confidence so they can continue living independently. Home care services not only relieve the stress of everyday tasks but provide more time for them to do more of what they love and spend quality time with family friends.

They  may not need help at home but are feeling lonely

LonelinessWhenStayingAtHomeAloneYour loved ones may not need help at home, but they could be feeling unsafe or isolated.

Loneliness doesn’t happen overnight and can impact their mood and mental health over time. You may notice a decline in social interactions with friends, or a loss of interest and participation in hobbies or social activities.

Loneliness may lead to various health issues, including dementia, depression, anxiety, and an increased risk of stroke and premature death. If don’t live close to your loved ones, or are time poor, you may not be able to spend as much time with them as you like.

Did you know your loved ones can access social support through the Commonwealth Home Support Program or Support at Home? With the right advice, they can engage in social experiences and connect with like-minded individuals.

They may enjoy being a part of a choir, or even joining an art group.

Or maybe they are keen to take up something new?

They may have started to trip or fall

RiskOfFalling

As we age, the risk of falls increases due to a decline in balance caused by muscle strength and flexibility loss.

Falls are the leading cause of injury among older people. If your loved ones are experiencing difficulty moving around the house, especially in multi-level homes, modifications such as handrails or ramps may be necessary.

Occupational Therapists can complete a holistic assessment of their needs and living environment, and a podiatrists can ensure the correct footwear.

Home care services, including exercise physiology , massage, and nursing can be tailored to enhance strength and conditioning, reducing the risk of falls.

Additionally, technology and equipment can also be funded through a Support at Home can be implemented to prevent falls and ensure safe and independent living

3 tips to help your parents get ready for Support at Home

Now that you understand the benefits home care, you may want to do some research and preparation to get your parents the support they need.

With your loved one’s best interest at heart, you can help them find the right services and the right provider to support them to live well at home as they age.

Consider their needs and level of care

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First, you should understand how much care your loved ones need.

For basic assistance like gardening or shopping, they may be eligible for Commonwealth Home Support, also known as CHSP.

If they have higher needs and complex health conditions, Support at Home offers more funding and access to an experienced Care Partner to customise and coordinate a care plan.

Choosing a reliable home care provider is important in getting the right support for your loved ones. 

Understand the process 

HelpYourParentsWithHomeCarePackages

There are a few steps to access support either through the Commonwealth Home Support Program or Support at Home.

A My Aged Care assessment determines eligibility and the level of support required. This can take time, its’ advisable not to leave it too late.

If your loved one is approved for Support at Home, it can take months to get access to their funds.

If you’re new to Support at Home, here’s a complete guide for you to understand the process, costs and fees and how to coordinate support while you wait.

Have support along the way

SupportYourParentsWithHelpAtHome

While waiting for Support at Home, your family member may be eligible for support through the Commonwealth Home Support Program. Alternatively, fee-for-service options are available, where you can pay privately and receive services without the wait.

Navigating home care options can be confusing, but with the right support your loved ones can embrace life confidently.

If you’re looking for a trusted Support at Home provider, we are here to help.

ACH Group offers a comprehensive range of support and services, supporting customers to live a good life as they age.

Whether it’s services through the Commonwealth Home Support Program or Support at Home, be assured we’re here every step of the way.

Our Good Life Philosophy focusses on empowering customers to remain in control, delivering services ‘with people’ not ‘for them’

Contact us today to see how we can support your loved one with home care.

5 things to look for when choosing a home care package provider – now Support at Home

HomeCarePackage

What to look for when choosing a Home Care Package (now Support at Home) provider?

When it comes to Home Care Packages (now Support at Home Program), choosing a reliable care provider is the most important step in getting the right support and a customised care plan that suits your needs.

While there are many providers, each one is different. It is important to assess your priorities and ensure your chosen provider can meet these. This could include special care needs, your expectations, costs, values, and/or cultural background.

Choosing the right care provider can be a lengthy and challenging process that involves lots of research.

Partnering with the right provider who will support you to continue to live safely and independently at home will let you do more of what you love to do.

So how do you choose the right care provider for yourself or for a family member? And what do you need to consider?

Here are some easy tips to help make your decision a bit easier when choosing a home care package provider that suits your wants and needs.

Understand the provider’s costs and fees

Support at Home providers always publish their price list of all services and costs on My Aged Care.  There are some online aged care tools you can use to compare providers such as DPS Aged Care Guide.

Trusted workers

This may seem obvious, but checking the quality of care staff is of the utmost importance. This means support workers you can trust, are reliable, and are fully vetted and trained to deliver the best quality service. See if your care providers offer multicultural workers to support your cultural needs. You may prefer having someone deliver the services that speak your language and understands your culture to assist you in your daily tasks. At ACH Group, our workers are fully vetted and trained to deliver the best care quality. It is also important to check the care provider’s accreditation history.

Flexible services

As your goals and needs change, ensure that your Support at Home provider works with you to review and alter your care plan in a timely fashion. You may face unexpected events in life which change your care priorities or have a new goal you want to achieve such as learning to sing or playing bowls. That’s why looking for a Support at Home provider that understands your needs and can offer flexibility in your care plan is crucial.

At ACH Group, we understand life can change and your priorities and goals may shift over time. That’s why we offer an annual (at a minimum) review of needs and goals to better understand your care needs and make adjustments if necessary. Your annual review will ensure your care plan is meeting your health and lifestyle needs.

Peace of mind

It is crucial to find a Support at Home provider that you can always contact, even outside of business working hours. 24/7 Communication is key to giving you peace of mind so you can live comfortably, safely, and independently at home.

At ACH Group, we make it easy for you to speak with us. Once you are an ACH Group customer, you are assigned a dedicated and experienced Care Partner to coordinate your health, care, and community support.

Your feedback matters

When meeting with your care provider, find out how communications, feedback, and complaints are handled. See if you can contact your Support at Home provider outside of working hours if an emergency happens. It is recommended that you enquire about their process for managing feedback as this may affect your quality of care.

At ACH Group, our customers always come first, hence, your feedback matters. There are different ways you can give feedback and complaints including submitting an online form, fill in a printed feedback form on-site, speak with a staff member, or call us on 1300 22 44 77

Choosing the right Support at Home provider is the first step to set you up for success and living a good life as you age. Remember all care providers offer a variety of services and have their own points of differences. When it comes down to it, what’s important is your priorities, that you feel comfortable with your provider and your care plan supports you to get the most out of your home care package.

Looking for more information about Support at Home?

For more information about Support at Home program, contact ACH Group at 1300 22 44 77 or request a call with our Welcome Team.

Home care packages: costs and fees explained – now Support at Home

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Estimating the cost of a Home Care Package – now: Support at Home

Now: Support at Home

From 1 November 2025, the Australian Government is introducing the new Support at Home program, a significant change designed to make accessing in-home aged care simpler, more flexible, and truly responsive to your unique needs.

This program replaces the existing Home Care Package (HCP) Program and the Short-Term Restorative Care (STRC) Programme.

If you are currently receiving a Home Care Package, you will transition to the Support at Home program.

Your services will continue, but the way they are funded and managed will change to a streamlined model.

Whether you’re new to aged care or already receiving services through ACH Group, we’ll work closely with you to ensure you feel informed, confident, and supported through every step.

With ACH Group, you can access:

  • Allied Health Support: Physiotherapy, occupational therapy, podiatry, and more to support your health and mobility.
  • Everyday Living Assistance: Help with tasks like cleaning, gardening, meal preparation, and transport.
  • Personal Care: Dignified support with daily routines.
  • Social Connections: Opportunities to stay active and engaged in your community.

Learn more about Support at Home and download a comprehensive Guide to Support at Home with ACH Group.

At ACH Group, we will work with you to create a plan that is right for you. We will take the time to understand your care needs and co-ordinate a plan that ensures you get the most out of your Support at Home.

We also regularly review your plan with you to make sure your goals and needs are being met should there is any changes. 

If you require services over and above the government subsidy and any unspent funds, your care partner will work with you to add in privately paid services to meet your care needs.

If you are not eligible for Support at Home and would prefer to pay for the services yourself, we offer a ‘Pay As You Go’ option. Call us today on 1300 22 44 77.

See the curent price list for ACH Group Home Services for more information.