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Payment Options
- CHSP – Commonwealth Home Support Program
- HCP – Home Care Package
- CF – Customer Funded (Private Payment)
Cancellation Policy and Conditions
Group and Individual Social Experiences
The notice period for customer cancellations for social experiences is 24 hours. A cancellation fee at 50% of the experience will be billed if the service is cancelled with less than 24 hours’ notice.
Getaways
The notice period for customer cancellations for getaways is 4 weeks
prior to departure.
A cancellation fee of 50% of the cost of the getaway will be billed if
the getaway is cancelled with less than 4 weeks’ notice from departure.
ACH Group recommends that customers organise travel insurance,
as a way of cover for yourself, for unexpected events that could happen
when travelling and cancellations.
Conditions
It is the customer’s responsibility to:
- Book into each experience they wish to attend.
- Notify ACH Group of the use of mobility aids at the time of booking each experience.
- Inform ACH Group of any dietary requirements at the time of booking each experience. Dietary requirements that are not informed, or provided late may not be able to be accommodated.
All information is correct at time of print. Venues, dates, times and pricing
are subject to change. CHSP and HCP prices are not inclusive of GST. Customer funded prices are inclusive of GST.
