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- CHSP – Commonwealth Home Support Program
- HCP – Home Care Package
- CF – Customer Funded (Private Payment)
New cancellation policy
Please note effective of 16 May 2022 the below cancellation policies are in place for group social experiences and getaways.
Group social experiences
The notice period for customer cancellations for group experiences remains unchanged at 24 hours.
A cancellation fee at the full cost of the group experience will be billed if the service is cancelled with less than 24 hours’ notice.
The notice period for customer cancellations for getaways is 4 weeks prior to departure.
A cancellation fee of 50% of the cost of the getaway will be billed if the getaway is cancelled with less than 4 weeks’ notice from departure. ACH Group recommends that customers organise travel insurance, as a way of cover for yourself, for unexpected events that could happen when travelling and cancellations.