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New cancellation policy

Please note effective of 16 May 2022 the below cancellation policies are in place for group social experiences and getaways.

Group social experiences

The notice period for customer cancellations for group experiences remains unchanged at 24 hours.

A cancellation fee at the full cost of the group experience will be billed if the service is cancelled with less than 24 hours’ notice.

Getaways

The notice period for customer cancellations for getaways is 4 weeks prior to departure.

A cancellation fee of 50% of the cost of the getaway will be billed if the getaway is cancelled with less than 4 weeks’ notice from departure. ACH Group recommends that customers organise travel insurance, as a way of cover for yourself, for unexpected events that could happen when travelling and cancellations.



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Good Lives Magazine

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3 days ago

We are very pleased to share that Linda Feldt has been appointed CEO of ACH Group.

Our Chair, Imelda Lynch, made the announcement today on behalf of the Board.

Imelda said the board had been extremely impressed with Linda’s performance as interim CEO for the past five months, and across her nine years with ACH Group.

“Linda’s strong leadership of our workforce, and connection customers and other stakeholders, is exceptional,” Imelda said. “She has led business and operating model transformation to meet evolving regulatory requirements ensuring our customers are at the heart of everything we do.

“Linda is steering our organisation in the right direction, increasing our capability and capacity to support South Australians to age well.”

Linda said she was excited and privileged to have the opportunity to lead ACH Group.

“Every day I am inspired by our customers, residents and workforce,” she said. “Having the chance to lead ACH Group into our next phase of growth, with a focus on wellness, innovation and connected communities, is hugely exciting.

“As ACH Group continues to adapt and evolve, I am very optimistic about the potential to help older people live their best life.”

Read more here: bit.ly/49oYb6w
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We are very pleased to share that Linda Feldt has been appointed CEO of ACH Group.

Our Chair, Imelda Lynch, made the announcement today on behalf of the Board.

Imelda said the board had been extremely impressed with Linda’s performance as interim CEO for the past five months, and across her nine years with ACH Group.
 
“Linda’s strong leadership of our workforce, and connection customers and other stakeholders, is exceptional,” Imelda said. “She has led business and operating model transformation to meet evolving regulatory requirements ensuring our customers are at the heart of everything we do. 
 
“Linda is steering our organisation in the right direction, increasing our capability and capacity to support South Australians to age well.”

Linda said she was excited and privileged to have the opportunity to lead ACH Group.

“Every day I am inspired by our customers, residents and workforce,” she said. “Having the chance to lead ACH Group into our next phase of growth, with a focus on wellness, innovation and connected communities, is hugely exciting.

“As ACH Group continues to adapt and evolve, I am very optimistic about the potential to help older people live their best life.”
 
Read more here: https://bit.ly/49oYb6w

23 CommentsComment on Facebook

Huge congrats Linda and thoroughly deserved 👏I’m looking forward to the exciting times ahead for ACH Group.

This is great news! Congratulations Linda! I know this is the very best outcome for ACH and our customers. Very well deserved.

Congratulations Linda! Exciting times ahead for the organisation 😊

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