Cancellation Policy and Conditions
Group and Individual Social Experiences
The notice period for customer cancellations for social experiences is 24 hours. A cancellation fee at 50% of the experience will be billed if the service is cancelled with less than 24 hours’ notice.
Getaways
The notice period for customer cancellations for getaways is 4-weeks prior to departure. Payments made in advance will be refunded in full if cancellation is made before the notice period.
A cancellation fee of 50% of the cost of the getaway will apply if the getaway is cancelled with less than 4 weeks’ notice from departure.
ACH Group recommends that customers organise their own travel insurance, as a way of cover for yourself, for unexpected events that could happen when travelling and cancellations.
Conditions
It is the customer’s responsibility to:
- Provide an expression of interest for each experience they wish to attend.
- Notify ACH Group of the use of mobility aids at the time of the expression of interest for each experience and to bring these with them on the getaway.
- Inform ACH Group of any dietary requirements at the time of making the expression of interest for each experience. Dietary requirements that are not informed, or provided late may not be able to be accommodated.
Please note:
- All information is correct at the time of printing.
- Venue, dates, times and pricing are subject to change.
- CHSP and HCP / SAH* prices are not inclusive of GST.
- Customer funded prices are inclusive of GST.
Please note that from 1 November 2025, Support at Home (SAH) will replace the current Home Care Package (HCP) program.
All information is correct at time of print. Venues, dates, times and pricing are subject to change.
