Information for residents, customers and community
The health and safety of our community is ACH Group’s priority. We are dedicated to protecting residents, customers and workforce.
Site Entry Requirements
- Due to the recent increase in COVID-19 cases, ACH Group has reintroduced Rapid Antigen Testing as a site entry requirement, effective 16 November 2023.
- Each visitor must sign in and out individually, and complete the declaration truthfully, on the digital Loop Kiosk.
- A reminder that children of all ages can visit ACH Group residential care homes.
Please do not visit an ACH Group Residential Aged Care Home (or Health Studio) if you:
- Have tested positive for COVID-19 and for 7 days after you tested positive
- Have any cold or flu-like symptoms, including; fever (37.5C or higher), cough, sore or scratchy throat, shortness of breath, runny nose, loss of smell or loss of taste
- Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
- Live in a household with a person who is currently self-isolating; and/or
- Are waiting for a COVID-19 test result.
Other ways you can protect yourself and others are:
- Stay up to date with your recommended vaccinations, including COVID-19 and Influenza
- Take a rapid antigen test before visiting to ensure you are not spreading COVID-19
- Wear a mask
- Frequently wash your hands thoroughly for at least 20 seconds with soap and water or clean your hands using an alcohol-based hand rub.
- Cover your nose and mouth when coughing and sneezing with a tissue or a flexed elbow
- Maintain physical distancing.
Further COVID-19 Information
SA Health Current Direction details
Please visit the SA Health COVID-19 website for the latest COVID-19 information.
SA COVID-19 Information Line
The SA COVID-19 Information Line 1800 253 787 is available to South Australians and provides local information on COVID-19 to the general public from 9am to 5pm, 7 days a week.
SA Health Website
For general information about Coronavirus (COVID-19), visit the Australian Government Department of Health website.
National Coronavirus Helpline
For information about COVID-19 and vaccines call the National Coronavirus Health Information Line 1800 020 080. This service runs 24 hours a day, seven days a week.
Information Sheet: It’s OK To Have Home Care
The Australian Government Department of Health has published an information sheet about home care guideline during COVID-19. View or download the info sheet.
SA COVID-19 Mental Health Support Line – Call 1800 632 753
For mental health support by phone and video in relation to COVID-19, contact the SA COVID-19 Mental Health Support Line by calling 1800 632 753, available 9am to 5pm Monday to Friday. days a week).
Translation Services
If you require translating or interpreting services, call TIS National Service 131 450.