Why change to ACH Group?
Are you considering a change in your Home Care Package provider?
For over 70 years, ACH Group has been supporting older South Australians to live well as they age. We know aged care and provide a complete range of services, from help at home, social and health to finding a new home in retirement living or residential care.
Experience home care that’s right for you
Our dedicated care managers work with you to develop personalised care plans, ensuring your care needs and goals are being met.
Flexible service times
Only pay for what you need, with ACH Group’s Home Care Packages you can schedule services from just 30 minutes.
Switching to ACH Group means you get more for your money
Our care package management fees are lower than average (based on average package management fees as per My Aged Care data 1 March 2024), leaving you with more money to spend on services.
Support when you need it
We’re here 24/7, giving you peace of mind.
State-of-the-art Health Studios and a team of allied health professionals
With Health Studio’s located in Glenelg, Christie Downs and a brand-new studio opening in Rostrevor, we’re committed to your health and wellbeing.
Join ACH Group’s leading social program
Over 400 social experiences to choose from.
We know Adelaide
With over 70 years of experience delivering aged care services in Adelaide, and locations spread across the community, we’re local.
Switching to ACH Group is simple and stress-free.
5 simple steps to change your Home Care Package Provider to ACH Group
FAQs – Changing your Home Care Package Provider
Your original referral code was activated through your current provider. Your new provider will need your re-activated code before you can begin receiving services.
Yes, any unspent funds, or fees paid in advance will be transferred. This must occur within 70 days of your agreed end date with your previous provider.
Each provider is different, your notice period and any terms and conditions related to your package will be outlined in your Home Care Agreement.
As of 1 January 2023, providers are unable to charge you an exit fee.
You must cease all services with your existing provider before beginning services with your new provider.
You have 56 days from your agreed end date with your current provider to enter into a Home Care Agreement with your new provider. If you do not, your Home Care Package will be withdrawn. An extension to this timeframe can be requested through My Aged Care.
ACH Group is here to support you every step of the way
If you’re considering changing your Home Care Package provider to ACH Group, our Welcome Team Consultants will help make your experience simple and stress-free.
