Services – Support at Home
The Support at Home program is designed to provide flexible and personalised care, helping you to stay independent and connected in your home for longer. It focuses on your assessed needs and goals.
What services are available under Support at Home?
ACH Group services are tailored to meet your unique goals and preferences, falling into three main categories – clinical supports, independence and everyday living
Your dedicated Care Partner at ACH Group will collaborate with you to choose the right mix of services from your approved list and adapt your support as your situation changes.
Clinical Supports
This includes professional health services such as nursing care, occupational therapy, and physiotherapy, as well as essential care management.
Independence
Get assistance with personal care like showering, dressing, taking medication, transport, or accessing short-term respite care to support you and your carers.
Everyday living
Receive help with domestic tasks such as cleaning, shopping, gardening, and preparing meals, making daily life easier and more enjoyable.
What contribution will I pay for Support at Home?
Under the Support at Home program, your contribution towards services is based on your individual income and assets assessment by Services Australia.
You only pay for contributions for the services you receive, rather than a set fee.
Contribution levels may vary depending on the type of service:
- Clinical Support: No contribution.
- Independence: Contributions typically range from 5% to 50% of the service cost.
- Everyday Living: Contributions typically range from 17.5% to 80% of the service cost.
If you were a person receiving a Home Care Package on or before 12 September 2024, your contributions will not increase. You will continue to pay the same or less than under your previous package. This also applies to those who were on a Home Care Package before 1 July 2014 and have not changed providers.
Read more about funding and fees with Support at Home.
Support at Home Program – Guide
Learn more and download: Support at Home with ACH Group
Thinking about Support at Home?
If you’re new to home care or transitioning to the Support at Home program, our Welcome Team Consultants will make your experience simple and stress-free. Whether it’s keeping you updated on changes or answering your questions about the transition, we’re here to help.
