Home Care Package Onboarding
Your Home Care Package with ACH Group
When choosing ACH Group as your Home Care Package provider be assured you will be supported at each step. Our experienced team will work with you and those in your support network (if appropriate) to understand your needs and goals and design a care plan with you.
What to expect when onboarding
Throughout the onboarding process you will speak with our Welcome Team, followed by your dedicated Care Planner and Care Manager.
Your ACH Group Team
We’ve highlighted below their roles and how each can help.
The Welcome Team
- Understanding how your Home Care Package can meet your assessed health care needs.
- Understanding your Home Care Agreement.
- Understanding fees and charges.
- Explaining your rights and responsibilities.
- Ensuring initial services or supports are in place.
- Advising next steps.
Your Care Planner
- Co-designing a holistic package of care with supports and services to meet your individual health and care needs, within your funding.
- Referral to allied health and nursing services for assessment, providing further recommendations for your care and services.
- Providing detailed advice on the right Home Care Package service mix for you.
Your Care Manager
- Your single point of contact for any requests or issues.
- Providing information, advice and referrals as needed.
- Conducting an annual review to ensure your services and supports are meeting your needs and preferences.
- Ongoing management of your package funds, and adjustment of services and supports if your needs change.
