Support at Home Program onboarding
Your Support at Home Program with ACH Group
When choosing ACH Group as your Support at Home provider be assured you will be supported at each step. Our experienced team will work with you and those in your support network (if appropriate) to understand your needs and goals and design a care plan with you.
What to expect when onboarding
Throughout the onboarding process you will speak with at least one of our team members, which may include someone from the Welcome Team, a Care Planner or a Care Partner.
Your ACH Group Team
We’ve highlighted below their roles and how each can help.
The Welcome Team
- Understanding how your Support at Home program can meet your assessed health care needs.
- Understanding your Support at Home Agreement.
- Understanding fees and charges.
- Explaining your rights and responsibilities.
- Advising next steps.
- You will be given a copy of your Care Plan, any updates will be discussed with you. If you do not agree with a change, you have the right to discuss it with your Care Planner or make a complaint through our complaints and feedback process.
Your Care Planner
- Co-designing a holistic package of care with supports and services to meet your individual health and care needs, within your funding.
- Referral to allied health and nursing services for assessment, providing further recommendations for your care and services.
- Providing detailed advice on the right Support at Home service mix for you.
Your Care Partner
- Your single point of contact for any requests or queries.
- Providing information, advice and referrals as needed.
- Conducting an annual review to ensure your services and supports are meeting your needs and preferences.
- Ongoing management of your package funds, and adjustment of services and supports if your needs change.
ACH Group is here to support you every step of the way
Whether you’re new to Support at Home, or looking to change providers our Welcome Team Consultants will help make your experience simple and stress-free.
