Support at Home Program

What is Support at Home Program?

Support at Home is a new Australian Government initiative, designed to support older people live independently at home for longer through improved access to services, equipment and home modifications.

When does Support at Home start and what is the impact on current programs?

Commencing 1 November 2025, Support at Home will replace the current Home Care Package (HCP) and Short-Term Restorative Care (STRC) Programs. The Commonwealth Home Support Program (CHSP) will remain unchanged until no earlier than 1 July 2027.

What should current ACH Group Home Care Package customers expect with the transition to Support at Home?

If you are a current ACH Group Home Care Package customer, your Care Manager will be in contact with you soon to discuss individually what Support at Home means for you.

Support at Home Resources

Follow the links below to learn more about the Support at Home Program.

Support at Home Booklet

The booklet provides information about the Support at Home Program, designed for older people, families and carers.

Visit the Health.gov.au website to download: Support at Home Booklet.

Support at Home Fact Sheet

The fact sheet provides a summary of the Support at Home Program.

Visit the Health.gov.au website to download: Support at Home Fact Sheet.

Support at Home FAQs

The fact sheet answers some of the frequently asked questions about the Support at Home Program.

Visit the Health.gov.au website to download: Support at Home Frequently Asked Questions.

Support at Home Checklist

The checklist outlines steps current Home Care Package customers can take to prepare for the transition to Support at Home.

Visit the Health.gov.au website to download: Support at Home Checklist.

Thinking about Support at Home?

If you’re new to Home Care Packages or transitioning to the Support at Home program, our Welcome Team Consultants will make your experience simple and stress-free. Whether it’s keeping you updated on changes or answering your questions about the transition, we’re here to help.

Ready to take the next step?

Request a call with our Welcome Team.

Request a call

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Good Lives Magazine

ACH Group

4 hours ago

Christmas in July brings joy to ACH Group retirement communities 🎄

More than 200 residents from ACH Group’s retirement living communities came together to celebrate the much-loved Christmas in July events, held at the Adelaide Pavilion and Woodcroft Hotel.

Guests enjoyed a delicious festive menu with hearty mains and indulgent desserts, all while being entertained by Three Little Sisters - Australia’s retro vocal trio, performing timeless classics from the 1940s to the 1990s. ‘Bing Crosby’ performed by Peter Noble also joined The Three Sisters.

The room lit up with excitement during the raffle, which featured three prizes - congratulations to all our lucky winners!

A big thank you to everyone who joined us and made the celebrations so special. 🎁✨ ... See MoreSee Less