Support at Home
Navigating aged care changes? ACH Group is here to support you with personalised needs to live a good life, on your terms.
Understanding the new Support at Home Program
From 1 November 2025, the Australian Government is introducing the new Support at Home program, a significant change designed to make accessing in-home aged care simpler, more flexible, and truly responsive to your unique needs. This program will replace the existing Home Care Package (HCP) Program and the Short-Term Restorative Care (STRC) Programme.
At ACH Group, we believe older people should be valued and respected, connected to their communities, and in control of their lives. We are committed to guiding you through these changes with trusted advice, continuity of care, and support that’s always tailored to you, ensuring your journey is as simple and stress-free as possible.
Under the new Aged Care Act 2024, a new Statement of Rights has been introduced to clearly outline your rights as a recipient of aged care services.
What is Support at Home?
Support at Home brings together a wide range of services and funding into a clear, easy-to-understand program. It’s designed to help you remain living independently and safely in your own home for longer.
From 1 November 2025, if you are currently receiving a Home Care Package, you will transition to the Support at Home program. Your services will continue, but the way they are funded and managed will change to a streamlined model. Whether you’re new to aged care or already receiving services through ACH Group, we’ll work closely with you to ensure you feel informed, confident, and supported through every step.
Learn more about the Support at Home Program and what it means for you
What services are available under Support at Home?
Support at Home services are designed to be flexible and are grouped into three clear categories, ensuring your support matches your care needs and personal goals:
Clinical Supports
This includes professional health services such as nursing care, occupational therapy, and physiotherapy, as well as essential care management.
Independence
Get assistance with personal care like showering, dressing, taking medication, transport, or accessing short-term respite care to support you and your carers.
Everyday living
Receive help with domestic tasks such as cleaning, shopping, gardening, and preparing meals, making daily life easier and more enjoyable.
Your dedicated Care Partner at ACH Group will collaborate with you to choose the right mix of services from your approved list and adapt your support as your situation changes.
How does funding and my budget work with Support at Home?
The new Support at Home program introduces a more responsive funding model. Instead of the previous 4 Home Care Package levels, there are now 8 classifications for ongoing services and 3 short-term classifications (Restorative Care, End-of-Life, and Assistive Technology & Home Modifications (AT-HM).
The amount of funding you receive will be based on the independent assessment of your individual situation from My Aged Care, ensuring that funding truly meets your needs.
You will receive a Notice of Decision from My Aged Care with your classification and ongoing quarterly budget, making your care planning and budgeting clearer than ever.
Extra support if you need it
The new Support at Home program introduces a more responsive funding model. Instead of the previous 4 Home Care Package levels, there are now 8 classifications for ongoing services and 3 short-term classifications (Restorative Care, End-of-Life, and Assistive Technology & Home Modifications (AT-HM).
The amount of funding you receive will be based on the independent assessment of your individual situation from My Aged Care, ensuring that funding truly meets your needs.
You will receive a Notice of Decision from My Aged Care with your classification and ongoing quarterly budget, making your care planning and budgeting clearer than ever.
Dedicated funding for products, equipment, and home modifications to enhance your independence and safety.
Short-term, time-limited support focused on helping you regain confidence and capacity after an illness or accident.
Dedicated funding to provide comprehensive services, enabling older people to remain at home in their last months of life.
Accrued funds
We will work with you to allocate your funding to best support your needs. The program provides flexibility to cover unexpected expenses, as any unspent funds from ongoing services are capped at $1,000 or 10% of your quarterly budget, whichever is higher, and can be carried over from one quarter to the next.
What contribution will I pay for Support at Home?
Under the Support at Home program, your contribution towards services is based on your individual income and assets assessment by Services Australia.
You only pay for contributions for the services you receive, rather than a set fee.
Contribution levels may vary depending on the type of service:
- Clinical Support: No contribution.
- Independence: Contributions typically range from 5% to 50% of the service cost.
- Everyday Living: Contributions typically range from 17.5% to 80% of the service cost.
If you were a person receiving a Home Care Package on or before 12 September 2024, your contributions will not increase. You will continue to pay the same or less than under your previous package. This also applies to those who were on a Home Care Package before 1 July 2014 and have not changed providers.
Support at Home price list
Below you’ll find our current price list for all our Support at Home services, including Clinical Supports, Everyday Living assistance, and Allied Health. Please note all prices are reviewed regularly and are subject to change.
Download: Support at Home program price list effective 1 November 2025 [.pdf]
Your journey with ACH Group
Are you a new or existing customer?
If you’re not currently receiving a Home Care Package, Support at Home will be your starting point from 1 July 2025.
Here’s how to get started:
- Contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au to arrange an aged care assessment.
- Assessment and classification: Based on your needs, you’ll be assigned a classification level and a quarterly care budget.
- Partner with ACH Group: Your dedicated Care Partner will work with you to design a care plan that truly matches your lifestyle, health needs, and personal goals.
- Get started: We’ll help you get started seamlessly, ensuring you stay connected to the support that matters most.
If you’re currently receiving services through a Home Care Package with ACH Group, we are here to ensure a smooth transition to the Support at Home program from 1 November 2025.
- Expert Guidance: We will continue to provide expert advice and updates as the changes unfold.
- Clear Understanding: We’ll help you understand your new classification, quarterly budget, and updated care plan.
- Funding and Service Management: Your Care Partner will support you in managing your funding and services effectively.
- Consistent, Tailored Care: We are committed to ensuring your care remains consistent, respectful, and perfectly tailored to your evolving needs, in line with our ‘Good Lives’ philosophy.
We’re here to make the transition simple and stress-free so you can stay focused on living independently, safely, and confidently at home.
Support at Home Resources
Find the latest resources about the Support at Home Program, designed for older people, families and carers.FAQs
Here are some frequently asked questions to help you understand the transition from Home Care Packages to the new Support at Home program.
From 1 November 2025, all older Australians who are receiving in-home aged care services through a Home Care Package will transition to Support at Home.
The Commonwealth Home Support Program (CHSP) will continue to operate until at least 30 June 2027.
A key principle of this transition is that you will be ‘no worse off’, which means your overall contribution is not expected to be higher than your current Home Care Package costs for the same level of care.
For all existing Home Care Package recipients transitioning to the Support at Home program, your contributions will be determined by your income and assets assessment from Services Australia, and the type of services you use (Clinical, Independence, or Everyday Living).
Please note: If you are a grandfathered person (receiving a Home Care Package before 1 July 2014 and have not changed providers), your contributions will not increase. You will continue to pay the same or less than under your previous Home Care Package.
There are no immediate changes for CHSP clients. The CHSP will continue until at least 30 June 2027, giving more time for a gradual transition into Support at Home. ACH Group will continue to support you and provide updates as more information becomes available from the government.
Thinking about Support at Home?
If you’re new to home care or transitioning to the Support at Home program, our Welcome Team Consultants will make your experience simple and stress-free. Whether it’s keeping you updated on changes or answering your questions about the transition, we’re here to help.
