About ViTA Residential Care Home
ViTA offers premium residential care with a focus is on supporting you in a stimulating, engaging and therapeutic environment.
In the contemporary furnished living and dining areas, you can relax or entertain friends and family in the welcoming ambience. Single rooms, all with ensuite bathrooms, ensure your privacy, as well as a sense of personal space while in a supported environment.
Casual lounge areas with kitchenettes make it easy to continue to enjoy the little things in life such as lingering over coffee with family and friends. ViTA’s setting among mature gum trees and internal gardens means that most rooms enjoy garden views.
What residents tell us about living at ViTA
Residents have told us they value the support provided at ViTA through the services offered to them, including social experiences which cater to the varied interests and hobbies of all residents. They also value the attention the care team gives to residents’ needs and wellbeing.
Person-directed care is central to how we engage with residents and families in the delivery of care at ViTA. We listen to residents and families and prioritise what is important to every resident to live a good life. Our highly skilled care team is focused on nurturing the right relationships with residents and families so that residents maintain their independence and always feel safe and respected.
ACH Group welcomes feedback
At ACH Group we welcome and actively seek out feedback. We listen and take action to personalise resident experience and deliver high quality care.
All feedback is an opportunity for ACH Group to improve services and how they are delivered. Residents and families can share insight into their experience by talking directly with the care team, as part of care plan reviews, at home meetings, or using the home’s feedback boxes.
ACH Group also receives feedback through the federal government’s Department of Health and Aged Care annual Residents’ Experience Survey. At ViTA, 22% of residents participated in the most recent survey.
Feedback can be provided at anytime using our online feedback form.
Star Ratings at ViTA
The Australian Government uses a Star Ratings system to guide older Australians and their representatives to make choices about aged care.
Learn more about Star Ratings.
A Star Rating of 3-stars or more indicates that a home is providing quality care for residents.
ViTA residential care home has achieved a 3-star rating.
View ViTA’s Star Rating and profile on the My Aged Care website.
