Bookings and expressions of interest for social experiences
The Social Experience Guide is available for Support at Home (SAH), Commonwealth Home Support Program (CHSP) and Customer Funded (CF) customers. Pricing information can be found at the bottom of each experience page.
Expressions of interest
Rather than first-in, first-served bookings, we invite customers to register their interest in bus tours, long lunches, night outs and getaways. This gives everyone time to explore the guide and helps provide fair access to experiences across the program.
To register your interest, call our dedicated booking line on 08 8159 3222.
How expressions of interest are reviewed
How expressions of interest are reviewed
If an experience receives a high level of interest, the ACH Group Social Team will review registrations using a fair selection process. Priority is given to:
- ACH Group customers
- Customers who have not recently attended the experience
- Supporting established friendship groups where possible
Requests to attend with friends or family members will be considered wherever possible. Please let us know when registering your interest.
What happens next?
What happens next?
Approximately two weeks before the experience, the Social Team will contact you to confirm whether you have been allocated a place.
Most customers will receive a text message asking them to confirm their attendance and, if applicable, whether transport is required. Customers who prefer phone contact can request this when submitting their expression of interest.
If all places have been allocated, you may be offered a standby position. Standby lists are used to fill places that become available due to cancellations.
Most experiences you attend will be added to your monthly statement or invoice, unless otherwise specified at the time of booking.
Getaway bookings
ACH Group offers two ways to book getaways.
Please note that due to changes in government funding, Support at Home customers are no longer funded for getaways. Support at Home customers are welcome to attend if they choose to self-fund.
Option 1: Book Online via Humanitix
Each getaway page includes a QR code that links directly to Humanitix. Customers who book online are required to pay in full at the time of booking.
Option 2: Expression of Interest by Phone (CHSP Customers)
CHSP customers can register their interest by calling 08 8159 3222. The Social Team will contact customers closer to the departure date to discuss and confirm bookings.
Getaway participation requirements
Participants need to be able to:
- Get on and off bus steps independently and frequently
- Stand for extended periods and walk on uneven surfaces
- Wear supportive footwear
- Use walking aids independently (where suitable for the getaway)
- Manage their own personal care
Need help?
If you have any questions about bookings, expressions of interest or cancellations, please contact the Social Team on 08 8159 3222 or email [email protected].
