Support at Home Program

What is Support at Home Program?

Support at Home is a new Australian Government initiative, designed to support older people live independently at home for longer through improved access to services, equipment and home modifications.

When does Support at Home start and what is the impact on current programs?

Commencing 1 November 2025, Support at Home will replace the current Home Care Package (HCP) and Short-Term Restorative Care (STRC) Programs. The Commonwealth Home Support Program (CHSP) will remain unchanged until no earlier than 1 July 2027.

What should current ACH Group Home Care Package customers expect with the transition to Support at Home?

If you are a current ACH Group Home Care Package customer, your Care Manager will be in contact with you soon to discuss individually what Support at Home means for you.

Support at Home Resources

Follow the links below to learn more about the Support at Home Program.

Support at Home Booklet

The booklet provides information about the Support at Home Program, designed for older people, families and carers.

Visit the Health.gov.au website to download: Support at Home Booklet.

Support at Home Fact Sheet

The fact sheet provides a summary of the Support at Home Program.

Visit the Health.gov.au website to download: Support at Home Fact Sheet.

Support at Home FAQs

The fact sheet answers some of the frequently asked questions about the Support at Home Program.

Visit the Health.gov.au website to download: Support at Home Frequently Asked Questions.

Support at Home Checklist

The checklist outlines steps current Home Care Package customers can take to prepare for the transition to Support at Home.

Visit the Health.gov.au website to download: Support at Home Checklist.

Print or Share

Home Care Packages

Good Lives Magazine

ACH Group

1 day ago

📢 Community highlight from Elkanah Retirement Village 🐾👂

At ACH Group retirement living hubs, residents enjoy a range of activities and events - whether organised by the organisation or led by residents themselves. From social catch ups to informative sessions, there's always something to support connection and learning.

In May, residents at Elkanah Retirement Village attended an engaging session with the Australian Lions Hearing Dogs team, where they had the chance to meet Woody, a trained Hearing Assistance Dog.

💬 Jess Hattam, Community Engagement Coordinator for Australian Lions Hearing Dogs, explained:

"Whether as a stand-alone or complementary assistance to hearing aid devices, our Hearing Assistance Dogs provide help in day-to-day living, as well as provide an added level of assurance and emotional connectedness in people’s lives."

The session highlighted how Hearing Assistance Dogs support independence and can improve quality of life through increased safety, reduced isolation, and improved communication.

It was a valuable opportunity for residents to learn more about the impact of hearing loss and the practical support available, including how assistance dogs contribute to everyday wellbeing.

📷 Thanks to Tahlia, Village Manager, for capturing these moments with the Australian Lions Hearing Dogs team and residents – including Jenny pictured interacting with the dog during the session. ... See MoreSee Less