Strategic Plan |
We’ve invested time in understanding our current and future customers better and what it is that people will want from us in the future. |
Customer |
We increased the depth of our customer knowledge on our journey to become a truly customer-centric organisation. |
Quality Accreditation |
Our ‘Rehabilitate and recover via early intervention’ initiative received a Better Practice Award from the Australian Aged Care Quality Review Agency. |
Innovation Approach |
We adopted an approach to Innovation that is driving meaningful value adds and new business opportunities. |
Advocacy |
We continue to challenge stereotypes associated with ageing. |
Major Projects |
Major Projects including Repat and ViTA services. |
Housing Solutions |
We have created new housing models with real points of difference, based on the research we have done with customers. |
High Care Anywhere |
We offered a range of High Care solutions to meet the individual needs of our diverse customers including Home Care 17, Respite, Transition Care and Healthy Ageing. |
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Good Lives Magazine
A beautiful surprise filled with festive cheer warmed Yvonne’s heart at Milpara Residential Care Home! 🤩
Yvonne is blessed with eight children, 44 grandchildren, 70 great-grandchildren, and three great-great-grandchildren.
Her family organised a special morning in Milpara’s club room, where they performed a magical Christmas show, playing instruments from the piano to the flute, all full of love and joy.
Music and faith are deeply meaningful to Yvonne, and having her family come together made this celebration truly unforgettable.
This is the true spirit of Christmas! 🌟
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