Strategic Plan |
We’ve invested time in understanding our current and future customers better and what it is that people will want from us in the future. |
Customer |
We increased the depth of our customer knowledge on our journey to become a truly customer-centric organisation. |
Quality Accreditation |
Our ‘Rehabilitate and recover via early intervention’ initiative received a Better Practice Award from the Australian Aged Care Quality Review Agency. |
Innovation Approach |
We adopted an approach to Innovation that is driving meaningful value adds and new business opportunities. |
Advocacy |
We continue to challenge stereotypes associated with ageing. |
Major Projects |
Major Projects including Repat and ViTA services. |
Housing Solutions |
We have created new housing models with real points of difference, based on the research we have done with customers. |
High Care Anywhere |
We offered a range of High Care solutions to meet the individual needs of our diverse customers including Home Care 17, Respite, Transition Care and Healthy Ageing. |
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😊 We often share the joy and smiles from social experiences across ACH Group’s communities – but we don’t always pause to celebrate the incredible people who make these moments possible.
🎉 Here’s a glimpse from the Social Team’s end-of-year celebration, complete with a fun team activity that shows just how much they love what they do!
🙏 A huge thank you to Katey Elding, Head of Social, and her amazing team across community, retirement living, and residential care.
💡 Your dedication, creativity, and commitment to going above and beyond make a big difference in the lives of our customers and residents every single day. 🌟
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