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Personal care with ACH Group

Support when you need it

Keep doing the things that matter to you.

A little help with personal care can help make everyday routines easier.

Personal care provides practical support with everyday tasks, helping you keep your routines, stay active and continue doing the things you want.

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Confidence to keep doing what matters

You may find yourself taking longer to get ready, feeling less steady in the bathroom, or simply wanting the reassurance of an extra pair of hands nearby.

Personal care can help you feel fresh, comfortable and ready for the day, whether that’s meeting friends, running errands or simply enjoying time at home.

Why customers choose personal care

Confidence

Feel more comfortable and confident with everyday activities.

Reassurance

Know support is there if and when you need it.

Independence

Continue living life your way with a little extra support.

Peace of mind

Regular visits can help identify small concerns before they become bigger challenges.

Wellbeing

Maintain routines that help you feel your best every day.

What is personal care?

Personal care provides practical support with daily tasks helping you remain independent and safe.

  • Personal care may include:
  • Getting ready for appointments
  • Help with self-care and daily living
  • Dressing and grooming
  • Putting on compression stockings
  • Washing and drying your hair
  • Showering and bathing
  • Applying moisturiser and skincare
  • Shaving
  • Assistance with self-administration of medication
  • Non-clinical continence support
  • Assistance getting in and out of bed

Many customers are surprised to learn that support like this may already be available through their funding.

No out-of-pocket costs from 1 October 2026

From 1 October 2026, approved personal care services are fully funded by the Australian Government through the Support at Home program.

If you’re approved for personal care services and have funding available in your budget, you can access these services without paying a contribution.

Frequently Asked Questions – Personal Care

What is personal care?

What is personal care?

Personal care provides support with everyday activities to help you stay independent, confident and comfortable at home.

What kinds of things can personal care help with?

Personal care assists with self-care and activities of daily living, such as:

  • Dressing and grooming
  • Showering and bathing
  • Washing and drying your hair
  • Shaving
  • Applying moisturiser or skincare
  • Assistance with self-administration of medication
  • Non-clinical continence support, such as changing aids

Personal care does not include:

  • Professional services that would usually be paid for (e.g., waxing, hairdressing).
  • Services funded through other systems, such as the cost of medications or dose administration aids
  • Medication administered by a nurse

How do I know if personal care is right for me?

If everyday tasks are taking more effort, you’re feeling less confident with some activities, or you’d simply like extra reassurance, personal care may be worth exploring.

Is personal care only for people with high support needs?

No. Many people access personal care for a little extra support with tasks that have become more difficult over time. You don’t need to wait until things become challenging to benefit from support.

How often can I receive personal care?

This depends on your goals, needs and approved funding. Some people receive support several times a week, while others only need occasional assistance.

Is personal care fully government funded?

From 1 October 2026, approved personal care services delivered through the Support at Home program are fully government funded and do not require a customer contribution.

Will my current services change?

No. Your existing services, approvals and care arrangements will continue as usual.

How can I access personal care?

If you’re an existing ACH Group customer, speak with your Care Partner. They can discuss your goals, review your funding and help you understand whether personal care could benefit you.

If you’re new to ACH Group, talk to our Welcome Team. They can answer your questions, explain your options and help you get started with the right support for your needs.

Ready to explore your options?

If you’re an existing ACH Group customer, speak with your Care Partner about whether personal care might benefit you.

If you’re new to ACH Group, our Welcome Team can answer any questions, explain your options and help you get started with the right support.

Ready to take the next step?

Request a call with our Welcome Team.
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