The 2024 Aged Care Act and ACH Group volunteers
Volunteers play a vital role in aged care in Australia and at ACH Group. Under the new Act, ACH Group is required to share key policies and systems with our volunteers.
Whistleblower Policy and System
As part of the new Act, ACH Group has introduced a Whistleblower Policy and implemented a Whistleblower Hotline.
Feedback & Complaints
ACH Group values when we receive feedback from residents and customers, and their family and friends, as it helps us to improve the care and support, we provide.
Download: Feedback and Complaints Policy [.pdf]
Incident Management System
ACH Group has an Incident Management System to manage and control risks and hazards for customers, volunteers and the workforce, and to provide support when things go wrong. This includes any “near misses” where something bad could have happened.
