Self-Service Portal
ACH Group now offers a Self-Service Portal – a secure and convenient online space where you can vie and manage your services.
The portal gives you more choice in how you stay connectd with your care, while still having our team available when you need support.
Request access to the portal
To get started, complete the form below
By submitting this form, you are agreeing to our Privacy Policy.
What happens next
- Our team will review your request and get back to you within 2 business days
- Once approved, you will receive an email with log in details
- We can help you get started if needed
FAQs: Frequently Asked Questions
Why has ACH Grup introduce a portal?
Why has ACH Grup introduce a portal?
The portal has been created to make it easier for you to manage your services.
You can still call us anytime — the portal simply gives you another way to stay connected and manage your care.
Who can use the portal?
Who can use the portal?
The portal is currently available to Support at Home customers or representatives who receive digital statements. More customers will be invited to use the portal in coming months.
How do I get access?
How do I get access?
You can:
- Complete the form above, or
- Call us and we can set it up for you
Our team will create your account and send you a link to create a password.
Can someone help me use the portal?
Can someone help me use the portal?
Yes. Our team can:
- Help you log in for the first time
- Answer questions about features
- Support you to use the portal in a way that suits you
How do I get access?
How do I get access?
You can:
- Complete the form above, or
Call us and we can set it up for you - Our team will create your account and send you a link to create a password.
Can someone help me use the portal?
Can someone help me use the portal?
Yes. Our team can:
- Help you log in for the first time
- Answer questions about features
- Support you to use the portal in a way that suits you
Do I have to use the portal?
Do I have to use the portal?
No. You can continue to contact ACH Group in the way that works best for you. The portal is simply an additional option.
Can a representative access my Self-Service Portal and what can they do?
Can my representative access my Self-Service Portal and what can they do?
Yes. If you give permission, a representative can access your portal and see the same information as you, including your services, documents and invoices. They can also request updates, make changes and contact ACH Group on your behalf. View-only access is not currently available.
For detailed information on how to use the portal, go to Frequently Asked Questions.
Need help?
If you have questions or need support:
- Call ACH Group on 1300 22 44 77
- Speak with your Care Partner
