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Our Culture

We appreciate that a good culture not only benefits our workforce but also benefits customers and residents, their families and the broader community.

ACH Group’s strong culture enables us to achieve our purpose, supporting older people to live good lives, by guiding and uniting us, challenging us to do our best, making a difference to the lives of customers and residents every day.

Our staff love what they do, aren’t afraid to take action, put their hands up for challenges and celebrate the uniqueness of everyone in our community. These four Service Behaviours guide us in all that we do, and ensure that the best in our workforce brings out the best in us.

The best in you brings out the best in us ACH Group principles

Equity and Diversity

ACH Group is non-denominational, not for profit organisation, that welcomes everyone; customers, residents and members of the workforce, as an individual, acknowledging and respecting all cultural backgrounds, religious and spiritual beliefs and practices, sexual orientation and gender identity.

We believe that supporting equity and diversity principles ensures the best possible outcomes for all members of our community.

We are proud of our diverse workforce with around 45% of employees born overseas and 30% speaking a first language other than English, reflecting the amazing array of cultures that make up Australian communities.

If you are looking for a rewarding career, in a welcoming and supportive culture, then view our current opportunities to see what roles may suit you.

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Good Lives Magazine

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1 day ago

Special guests surprise Bessie on her 92nd birthday! 🎂🥳

A late-night phone call to a commercial talkback show has seen the start of an unlikely friendship between a radio host and an aged care resident.

That friendship grew this morning when Leith Forrest - Nights, the host of FIVEAA's evening talkback show paid Milpara resident Bessie Dickins a visit to celebrate her 92nd birthday.

He didn't come alone either, he brought some friends of the program.

Mark Hanel, State Manager of The Cheesecake Shop came bearing a custom birthday cake, and longtime talkback collaborator FiveAA Health Expert Tracey Yeend delivered Bessie a bunch of flowers. Show Producer Blake Flanagan brought his winning personality.

Bessie has been a regular caller on the show where she talks about the art classes offered at ACH Group's Milpara residential care home, which she actively participates in. 🎨

During the visit, Bessie gave the group a tour of Milpara's Art Room showing off her favorite pieces of art, gave a demonstration of her work and artistic process and shared a slice of cake in the cafe.

Leith said Bessie was a brilliant radio guest and had gained a great following among FiveAA staff and listeners over the years. 📻

"Bessie is welcome on FiveAA anytime, she is always engaging and has great stories to tell," Leith said.

"Over the years she hasn't just bonded with us she has really connected with our audience as well.

"Bessie is now Bessie from Rostrevor. When you call in and you are someone from somewhere - you know you've made it on our show," he laughed.

Bessie said she never expected to become someone to call into a radio station and only did it on a whim.

"Leith and his guest were talking about older people and their secrets to longevity so I just called in one night," she said.

"During the interview they asked if I had ever been to a radio station. I said I hadn't and they invited me to come into the studio.

"I've been talking with Leith and Blake ever since."

Bessie said she was delighted that they paid her a visit on her birthday.

🎉 Happy birthday Bessie! 🎉
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Special guests surprise Bessie on her 92nd birthday! 🎂🥳
 
A late-night phone call to a commercial talkback show has seen the start of an unlikely friendship between a radio host and an aged care resident.
 
That friendship grew this morning when Leith Forrest - Nights, the host of FIVEAAs evening talkback show paid Milpara resident Bessie Dickins a visit to celebrate her 92nd birthday. 
 
He didnt come alone either, he brought some friends of the program. 
 
Mark Hanel, State Manager of The Cheesecake Shop came bearing a custom birthday cake, and longtime talkback collaborator FiveAA Health Expert Tracey Yeend delivered Bessie a bunch of flowers. Show Producer Blake Flanagan brought his winning personality. 
 
Bessie has been a regular caller on the show where she talks about the art classes offered at ACH Groups Milpara residential care home, which she actively participates in. 🎨
 
During the visit, Bessie gave the group a tour of Milparas Art Room showing off her favorite pieces of art, gave a demonstration of her work and artistic process and shared a slice of cake in the cafe. 

Leith said Bessie was a brilliant radio guest and had gained a great following among FiveAA staff and listeners over the years. 📻
 
Bessie is welcome on FiveAA anytime, she is always engaging and has great stories to tell, Leith said. 
 
Over the years she hasnt just bonded with us she has really connected with our audience as well. 
 
Bessie is now Bessie from Rostrevor. When you call in and you are someone from somewhere - you know youve made it on our show, he laughed. 
 
Bessie said she never expected to become someone to call into a radio station and only did it on a whim. 
 
Leith and his guest were talking about older people and their secrets to longevity so I just called in one night, she said. 
 
During the interview they asked if I had ever been to a radio station. I said I hadnt and they invited me to come into the studio. 
 
Ive been talking with Leith and Blake ever since. 
 
Bessie said she was delighted that they paid her a visit on her birthday. 
 
🎉 Happy birthday Bessie! 🎉Image attachmentImage attachment+1Image attachment