ACH Group Social Media Community Guidelines
ACH Group’s social media channels are a place to share stories, celebrate achievements, and stay connected. We want everyone to feel respected, safe and supported while engaging with us. To help create and maintain a respectful environment, we ask all engagers of ACH Group’s social media content to follow these guidelines:
1. Respectful engagement
We welcome open conversation and a diverse range of views. Personal attacks, harassment, profanity, or abusive behaviour toward others will not be tolerated.
2. Protect privacy
Please protect your privacy and the privacy of others. Do not post sensitive personal information about yourself, or personal, sensitive or identifying information about others without their consent, including ACH Group customers, residents, volunteers and staff. This includes contact details, health information and identifiable photos or videos. Use our contact or feedback channels for matters involving private information.
3. Stay on topic
Please keep comments relevant to the topic of the post. Promotional content, spam, repeated identical or substantially similar comments that disrupt discussion, and off-topic commentary may be hidden or removed
4. Discriminatory, threatening, false or harmful content
ACH Group does not permit discriminatory, threatening or defamatory content, false or misleading factual claims or accusations, or content that promotes violence or illegal behaviour. Genuine complaints, personal experiences and opinions are welcome via appropriate channels, provided they otherwise comply with these guidelines.
5. Respect older people and carers
ACH Group celebrates older people and values dignity, diversity and lived experiences. Any comments that demean or stereotype older people will be removed.
6. No commercial advertising or spam
Posts that promote external businesses, services, political campaigns, fundraising, or spam links will be hidden or deleted.
7. Moderation
Our pages are monitored during business hours. We may hide or remove content that breaches these guidelines. For repeated breaches, we may restrict or block users. Serious breaches may result in immediate restriction, blocking or reporting to the platform.
8. If you need support
Our social media channels are not monitored 24/7. Contact us: https://achgroup.org.au/contact/
If your enquiry is related to feedback: https://achgroup.org.au/contact/feedback/