2015 overview - Good Lives for Older People

Strategic Plan	We’ve invested time in understanding our current and future customers better and what it is that people will want from us in the future.
Customer	We increased the depth of our customer knowledge on our journey to become a truly customer-centric organisation.
Quality Accreditation	Our ‘Rehabilitate and recover via early intervention’ initiative received a Better Practice Award from the Australian Aged Care Quality Review Agency.
Innovation Approach	We adopted an approach to Innovation that is driving meaningful value adds and new business opportunities.
Advocacy	We continue to challenge stereotypes associated with ageing.
Major Projects	Major Projects including Repat and ViTA services.
Housing Solutions	We have created new housing models with real points of difference, based on the research we have done with customers.
High Care Anywhere	We offered a range of High Care solutions to meet the individual needs of our diverse customers including Home Care 17, Respite, Transition Care and Healthy Ageing.

Print or Share