Home Care Packages – now Support at Home
Finding the right support to continue living life the way you want can sometimes be challenging.
From 1 November 2025, the Australian Government is introducing the new Support at Home program, a significant change designed to make accessing in-home aged care simpler, more flexible, and truly responsive to your unique needs.
This program replaces the existing Home Care Package (HCP) Program and the Short-Term Restorative Care (STRC) Programme.
If you are currently receiving a Home Care Package, you will transition to the Support at Home program.
Your services will continue, but the way they are funded and managed will change to a streamlined model.
Whether you’re new to aged care or already receiving services through ACH Group, we’ll work closely with you to ensure you feel informed, confident, and supported through every step.
With ACH Group, you can access:
- Allied Health Support: Physiotherapy, occupational therapy, podiatry, and more to support your health and mobility.
- Everyday Living Assistance: Help with tasks like cleaning, gardening, meal preparation, and transport.
- Personal Care: Dignified support with daily routines.
- Social Connections: Opportunities to stay active and engaged in your community.
What is Support at Home?
The government provides two streams of funding to support you to stay living in your own home as you age.
Entry level program for basic support services
- The first stream is called Commonwealth Home Support Program (CHSP) – an entry level program which gives you access to basic support services.
- The Commonwealth Home Support Program (CHSP) offers a variety of basic assistance such as cleaning, home maintenance, home modification, personal care, health services, exercise classes or support to maintain social networks to people aged 65 and over (50 years and over for Aboriginal and Torres Strait Islanders).
If your needs increase…
- As your needs increase, Support at Home may offer more support.
- Support at Home can be accessed when you need more than basic support, and offers a coordinated approach with access to a greater range of services, aids and equipment.
There is more to know about Support at Home
Key features:
- Eight Support Classifications – Ongoing services are categorised into eight classifications based on individual needs
- Ongoing Services – These packages provide continuous support tailored to your assessed needs
- Assistive Technology & Home Modifications – Access to assistive technology and home modifications to enhance your safety and independence
- Restorative Care Pathways – Care focused on helping you regain function and independence.
- End of Life Care – Dedicated pathways to End-of-Life care, providing support during this sensitive time
Download: Support at Home Guide
How to find the right provider?
When it’s time to choose your Support at Home provider
- Every provider is different and will offer a range of care services.
- When it comes to choosing the right one, list down your priorities.
- This could include any special care needs, your expectations, costs, values, and cultural background.
Everyone’s needs and goals differs.
If you need special care to live well with dementia, look for care provider that specialises in dementia care.
Finding a care provider that matches your values is also important.
When it comes to charges, consider using the fee estimator from the government website to help you understand the charges and services fees.
Perhaps you may want to look for a care provider to support you live a good life independently, so you can be in control as you age.
One important thing to consider is if the service provider offers around the clock service.
At ACH Group, we offer 24/7 phone assistance through our Customer Service Centre and access to a nurse-on-call for peace of mind.
Services that support your cultural needs such as having support workers that can speak your language.
Having support workers that can speak your language and understand your cultural background can make a big difference to how comfortable you feel.
Feeling safe and reassurance is important when you have your services delivered.
Check your provider is approved, their accreditation history and overall reputation. All ACH Group workers are vetted and professionally trained to deliver services.
Living and feeling safe in your own home is a priority and this will ensure you have reassurance you are in safe hands.
Contact us today and we can help.
ACH Group is here to support you every step of the way
Our experienced team will help navigating Support at Home a simple and stress-free process.