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We apologise for any inconvenience. For non-urgent enquiries, or questions relating to a recent statement please contact us using the below options.

Commonwealth Home Support Program (CHSP) Statements

For questions relating to your recent statement period (17 March – 31 March 2025), please firstly refer to our FAQs below.

For any other questions, or to speak with a member of our team please submit a Feedback Form.

FAQs

I have made a payment, but it is not showing on my statement

Payments and adjustments made after 31 March 2025 will appear on your following statement for the period 1 April – 30 April 2025.

I received my statement after the statement due date

We have been made aware that the delivery of statements was delayed due to the number of public holidays. Please arrange payment at your earliest convenience.

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1 day ago

There was no shortage of opportunities for ACH Group customers to get out, connect, and enjoy something special this August.

✨ Enjoy the photos from two of the day tours, as captured by the Social Team ✨

Customers explored Port Adelaide’s rich maritime and cultural history, visited the historic Ships Graveyard, and admired the abundance of birdlife in the International Bird Sanctuary - before sharing a relaxed lunch in Port Adelaide. 🐬🗼

The Ladies Day Tour offered a touch of elegance with a Grand High Tea at the Mayfair Hotel. From handcrafted sweet and savoury delights to fine Wedgwood tea and freshly brewed espresso, it was an afternoon of pure indulgence. ☕🍰

As winter draws to a close, these experiences have been a wonderful reminder that every season brings opportunities to enjoy, connect, and create lasting memories. With spring just around the corner, even more adventures await.
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There was no shortage of opportunities for ACH Group customers to get out, connect, and enjoy something special this August.
 
✨ Enjoy the photos from two of the day tours, as captured by the Social Team ✨
 
Customers explored Port Adelaide’s rich maritime and cultural history, visited the historic Ships Graveyard, and admired the abundance of birdlife in the International Bird Sanctuary - before sharing a relaxed lunch in Port Adelaide. 🐬🗼
 
The Ladies Day Tour offered a touch of elegance with a Grand High Tea at the Mayfair Hotel. From handcrafted sweet and savoury delights to fine Wedgwood tea and freshly brewed espresso, it was an afternoon of pure indulgence. ☕🍰
 
As winter draws to a close, these experiences have been a wonderful reminder that every season brings opportunities to enjoy, connect, and create lasting memories. With spring just around the corner, even more adventures await.Image attachmentImage attachment+4Image attachment