Skip to content

We’re here to help!

We are currently experiencing a high volume of calls that may result in a longer than normal wait time.

We apologise for any inconvenience. For non-urgent enquiries, or questions relating to a recent statement please contact us using the below options.

Commonwealth Home Support Program (CHSP) Statements

For questions relating to your recent statement period (17 March – 31 March 2025), please firstly refer to our FAQs below.

For any other questions, or to speak with a member of our team please submit a Feedback Form.

FAQs

I have made a payment, but it is not showing on my statement

Payments and adjustments made after 31 March 2025 will appear on your following statement for the period 1 April – 30 April 2025.

I received my statement after the statement due date

We have been made aware that the delivery of statements was delayed due to the number of public holidays. Please arrange payment at your earliest convenience.

Submitting Feedback

Your feedback matters, you can submit feedback anytime by simply completing our online Feedback Form.

Other Enquiries

For all other enquiries, please submit a Contact Us Form.

Print or Share

Request a call - banner links to a form

Support at Home Guide

Support at Home Guide

Watch our TV Ad

Watch our TV Ad
Comments Box SVG iconsUsed for the like, share, comment, and reaction icons
Author Avatar
ACH Group
18 hours ago

As we continue to share our winners, next is our Service Moments Story Award.

This award recognises individuals or teams who champion our Service Behaviours of Love What We Do, Take Action & Responsibility, Put Our Hand Up for Challenges and Celebrate Uniqueness.

🏆 Congratulations to Delia Catalano and Christina Joshi, Care Workers at Milpara!

Recognised through a joint nomination, Delia and Christina were celebrated for their outstanding commitment to building meaningful, relationship‑based connections with residents.

Through compassionate, intentional actions and strong collaboration, they created opportunities for residents to reconnect, contribute, and maintain a sense of purpose, particularly for those experiencing social isolation or living with complex care needs.

📸 Delia received the award on behalf of the team alongside Jai Kaur, Executive Manager Care & Residential Services. ... See MoreSee Less

As we continue to sh
View on Facebook
· Share
Share on Facebook Share on Twitter Share on Linked In Share by Email
View Comments likes love 32 Shares: 1 Comments: 8

8 CommentsComment on Facebook