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We are currently experiencing a high volume of calls that may result in a longer than normal wait time.

We apologise for any inconvenience. For non-urgent enquiries, or questions relating to a recent statement please contact us using the below options.

Commonwealth Home Support Program (CHSP) Statements

For questions relating to your recent statement period (17 March – 31 March 2025), please firstly refer to our FAQs below.

For any other questions, or to speak with a member of our team please submit a Feedback Form.

FAQs

I have made a payment, but it is not showing on my statement

Payments and adjustments made after 31 March 2025 will appear on your following statement for the period 1 April – 30 April 2025.

I received my statement after the statement due date

We have been made aware that the delivery of statements was delayed due to the number of public holidays. Please arrange payment at your earliest convenience.

Submitting Feedback

Your feedback matters, you can submit feedback anytime by simply completing our online Feedback Form.

Other Enquiries

For all other enquiries, please submit a Contact Us Form.

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Support at Home Guide

Watch our TV Ad

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NAIDOC Week was celebrated across ACH Group residential care homes, with residents taking part in activities that recognised and celebrated First Nations cultures and stories.

Residents across all homes enjoyed a special screening featuring the music of Emily Wurramara, highlighting the power of Indigenous storytelling through song.

📷 At Kapara, residents also visited the Yitpi Yartapuultiku Centre in Port Adelaide to explore First Nations Dreaming stories and learn about Australia's ancient megafauna. Back at home, they continued celebrating culture through a creative activity, making and painting salt-dough ornaments inspired by the stories and experiences shared during their visit. ⚫🟡🔴
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