We’re here to help!
We are currently experiencing a high volume of calls that may result in a longer than normal wait time.
We apologise for any inconvenience. For non-urgent enquiries, or questions relating to a recent statement please contact us using the below options.
Commonwealth Home Support Program (CHSP) Statements
For questions relating to your recent statement period (17 March – 31 March 2025), please firstly refer to our FAQs below.
For any other questions, or to speak with a member of our team please submit a Feedback Form.
FAQs
I have made a payment, but it is not showing on my statement
Payments and adjustments made after 31 March 2025 will appear on your following statement for the period 1 April – 30 April 2025.
I received my statement after the statement due date
We have been made aware that the delivery of statements was delayed due to the number of public holidays. Please arrange payment at your earliest convenience.
Submitting Feedback
Your feedback matters, you can submit feedback anytime by simply completing our online Feedback Form.
Other Enquiries
For all other enquiries, please submit a Contact Us Form.
