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We’re here to help!

We are currently experiencing a high volume of calls that may result in a longer than normal wait time.

We apologise for any inconvenience. For non-urgent enquiries, or questions relating to a recent statement please contact us using the below options.

Commonwealth Home Support Program (CHSP) Statements

For questions relating to your recent statement period (17 March – 31 March 2025), please firstly refer to our FAQs below.

For any other questions, or to speak with a member of our team please submit a Feedback Form.

FAQs

I have made a payment, but it is not showing on my statement

Payments and adjustments made after 31 March 2025 will appear on your following statement for the period 1 April – 30 April 2025.

I received my statement after the statement due date

We have been made aware that the delivery of statements was delayed due to the number of public holidays. Please arrange payment at your earliest convenience.

Submitting Feedback

Your feedback matters, you can submit feedback anytime by simply completing our online Feedback Form.

Other Enquiries

For all other enquiries, please submit a Contact Us Form.

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Support at Home Guide

Watch our TV Ad

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As part of the Golf Challenge, ACH Group partnered with Epic Hire Adelaide to create an inclusive minigolf experience that supported residents of all abilities to take part. ⛳️

Working closely with ACH Group’s health and social teams, Epic Hire designed a bespoke minigolf course and customised equipment, including extended putters, adapted grips and modified greens to support residents using wheelchairs or mobility aids.

The result was a safe, flexible, and engaging golf challenge that put participation, wellbeing, and accessibility first - while keeping the competition fun.

We’re proud to work with Epic Hire Adelaide to make events like this possible for residents.
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