Skip to content

We’re here to help!

We are currently experiencing a high volume of calls that may result in a longer than normal wait time.

We apologise for any inconvenience. For non-urgent enquiries, or questions relating to a recent statement please contact us using the below options.

Commonwealth Home Support Program (CHSP) Statements

For questions relating to your recent statement period (17 March – 31 March 2025), please firstly refer to our FAQs below.

For any other questions, or to speak with a member of our team please submit a Feedback Form.

FAQs

I have made a payment, but it is not showing on my statement

Payments and adjustments made after 31 March 2025 will appear on your following statement for the period 1 April – 30 April 2025.

I received my statement after the statement due date

We have been made aware that the delivery of statements was delayed due to the number of public holidays. Please arrange payment at your earliest convenience.

Submitting Feedback

Your feedback matters, you can submit feedback anytime by simply completing our online Feedback Form.

Other Enquiries

For all other enquiries, please submit a Contact Us Form.

Print or Share

Support at Home Guide

Watch our TV Ad

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

🚴‍♀️ Residential Care Cycle Challenge – Year two and rolling! 🚴‍♂️

Before we announce the winners from across ACH Group’s residential care homes, let’s soak up some of the highlights!

From joyful opening and closing ceremonies, to friendly competition and café outings to cheer on the Tour Down Under riders, this year’s challenge has been bursting with energy and fun.

Here’s what residents achieved across the challenge:
🔹 77+ hours on the NuStep
🔹 19+ hours on the recumbent bike
🔹 195+ km travelled
🔹 42+ hours on the pedals
🏆 Overall home winner: ViTA!

And a special shoutout to Healthia, who took out the title for highest participation, with nearly 40% of residents getting involved. 🌟
... See MoreSee Less

🚴‍♀️ ResideImage attachmentImage attachment+Image attachment