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We are currently experiencing a high volume of calls that may result in a longer than normal wait time.

We apologise for any inconvenience. For non-urgent enquiries, or questions relating to a recent statement please contact us using the below options.

Commonwealth Home Support Program (CHSP) Statements

For questions relating to your recent statement period (17 March – 31 March 2025), please firstly refer to our FAQs below.

For any other questions, or to speak with a member of our team please submit a Feedback Form.

FAQs

I have made a payment, but it is not showing on my statement

Payments and adjustments made after 31 March 2025 will appear on your following statement for the period 1 April – 30 April 2025.

I received my statement after the statement due date

We have been made aware that the delivery of statements was delayed due to the number of public holidays. Please arrange payment at your earliest convenience.

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Support at Home Guide

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🌟 After 25 incredible years with ACH Group, John Opolski has recently retired to begin an exciting new chapter.

Executive Manager Property Ben Ward said, “As a much‑loved Community Grounds and Maintenance Officer, John has made a lasting impact, creating beautiful spaces in customers’ homes and forming genuine connections with them.”

“John will be greatly missed, but with exciting travel and retirement plans ahead, we wish him every happiness in this next chapter. Thank you, John.”

📸 Pictured third from the right, John is joined by members of the Property Team — Chloe Rolton, Craig Cooper, Simon Mudge, Jacqui Nelson, Craig Jensen and Robyn Brook — as they came together to celebrate him and share stories reflecting his warmth, kindness, passion and dedication.
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🌟 After 25 incred