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Star Ratings for residential aged care

The Australian Government uses a Star Rating system to guide older Australians and their representatives to make choices about aged care.

About Star Ratings

Each aged care home receives an overall Star Rating and a rating aganst 4 sub-categories:

  • Residents’ experience – based on survey feedback from at least 10% of residents about their experiences at their aged care home.
  • Compliance – based on regulatory decisions by the Aged Care Quality and Safety Commission.
  • Staffing – based on the average care time residents receive from registered nurses, enrolled nurses, and personal care workers.
  • Quality measures – based on quality of care.

What is an optimal star rating?

The way the star ratings are formed is quite complex. As a general rule, any residential care home with three or more stars will provide good care and support for you or your loved one.

Visit the Australian Government website for more information.

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Celebrating the Joining Generations Intergenerational Program 🌟

The culmination of the Joining Generations Intergenerational Program deserves a special moment of recognition - and our hearts are full! 💚

This celebration event brought together students, volunteers, families, and community partners to reflect on shared achievements and the incredible stories that highlight the power of connection across generations.

A heartfelt thank you to everyone who made this program possible:

🙌 Charles Campbell College – Kevin O’Neil, Principal; Katie Rogers, Pastoral Care Worker

🙌 UniSA Social Work Program – Patricia Muncey, Field Education Team; Catherine Janine Rosales, Social Work Student; Mia (Meng) Zhao, Social Work Student

🙌 Campbelltown City Council – Bianca Connelly, Development Officer, Ageing Well

🙌 ACH Group – Lili Ganaye, Village Manager; Nat Johncock, Retirement Living - Operations Manager

🙌 Community Housing Inc – Tyson Brown, Manager, Community Development; Aaliyah Sirengo, Social Work Student at Flinders University

🎓 To the amazing Charles Campbell College students – Jonathan, Ruby, Ebony, Beau, Nicole, Emma, Maddy, Bonnie, Marcus, Joshua, and Elizabeth – and your families, thank you for your energy, creativity, and open hearts.

🤝 And to the Campbelltown City Council residents and volunteers – Robyn, John, Rosemary, Louis, Wendy, Josephine, Susan, Patricia, Suzanne, and Helen – your stories and wisdom made every connection richer.

🙌 Finally, a very special acknowledgment to Brian Harris, whose vision started it all. A Charles Campbell College volunteer and passionate advocate against bullying and ageism, Brian brought everyone together and turned an idea into a truly meaningful community partnership - one that will continue to grow and expand across other schools and councils.

Stay tuned to learn about the findings from the first round of the program! For now, please enjoy the photos from the celebration and join us in saying thank you to everyone involved in building bridges across generations.
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