Star Ratings for residential aged care

The Australian Government uses a Star Rating system to guide older Australians and their representatives to make choices about aged care.

About Star Ratings

Each aged care home receives an overall Star Rating and a rating against 4 sub-categories:

• Residents’ experience – based on survey feedback from at least 10% of residents about their experiences at their aged care home.
• Compliance – based on regulatory decisions by the Aged Care Quality and Safety Commission.
• Staffing – based on the average care time residents receive from registered nurses, enrolled nurses, and personal care workers.
• Quality measures – based on quality of care.

What is an optimal star rating?

The way the star ratings are formed is quite complex. As a general rule, any residential care home with three or more stars will provide good care and support for you or your loved one.

Visit the Australian Government website for more information.