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[vc_row][vc_column][vc_column_text]We increased the depth of our customer knowledge on our journey to become a truly customer-centric organisation by mapping the customer journey which allows us to consider our interactions with customers from their point of view. This supports our desire to focus on long term relationships with customers that are built on respect, consistency and trust, rather than being transactional in nature.

Our internal peer review process, Customer Impact Statements (CIMPACT), continues to grow in reach and impact. 10 reviews were conducted across services this year, with the majority of them achieving the Preferred Standard. CIMPACT enables us to take the ‘pulse’ of services across the organisation, and to measure the impact they have on the lives of older people who access them.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”2009″ img_size=”full” alignment=”center”][vc_btn title=”What we did…” link=”url:https%3A%2F%2Fachgroup.org.au%2Fabout%2Fannual-report-2015-2016%2Fwhat-we-did%2F|||” el_class=”click-here”][/vc_column][/vc_row]

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Good Lives

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9 hours ago
ACH Group

This week marks National Volunteer Week, Australia’s largest annual celebration of volunteers.
It's time to celebrate the significant contribution of our volunteers and acknowledge the differences they've made to customers and residents' lives at ACH Group. From the bottom of our heart, we say thanks to all the amazing volunteers who support good lives for older people.

#nationalvolunteerweek2021
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This week marks National Volunteer Week, Australia’s largest annual celebration of volunteers.
Its time to celebrate the significant contribution of our volunteers and acknowledge the differences theyve made to customers and residents lives at ACH Group. From the bottom of our heart, we say thanks to all the amazing volunteers who support good lives for older people.

#nationalvolunteerweek2021

Comment on Facebook

I enjoy and love what I do, put a smile on someone's face and make them feel special and loved is most important. Thank you for the opportunity

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