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Research and development strategy 2022-2024

About the strategy

Through a strong commitment to being evidence-based and data-informed, we drive the conversation that help us shape the way we re-imagine our tomorrow, including developing new models, technology and innovation to meet the changing needs of our customers.

Strategic research priorities – consultation

35 ACH Group leaders invited to a consultation to ensure we appreciate the breadth of interests, needs and aspirations across the organisation that can be addressed through research.

Their input informed the establishment of 7 priority areas and 5 strategic functions, which will guide the way we will scope opportunities and develop research and development collaborations.

Consultation was conducted through one-on-one meetings with (face-to-face and online) and written submissions from eight Head of and one manager representing:
  • Health and Wellness
  • Home Care
  • Clinical
  • Social
  • Residential
  • Hospitality
  • People and Culture
  • Digital Operations
  • Business Development

Where we are coming from 2020-2021

  • Definition of the ACH Group Research & Development Framework
  • 19 collaborative projects and several peer-reviewed research publications
  • Development of extensive research networks and internal/external business partnerships
  • Creation of internal capacity, capabilities and instruments
  • Creation of a R&D Project Database with information on funding, partnerships, value, and operations
  • Revision of internal policies and processes
  • Development of reporting/communication mechanisms to provide ‘dashboard’ visibility
  • Definition of ACH Group’s role and the role of its partners in research collaborations
  • Consultation with leaders across ACH Group and definition of seven strategic research priority areas

Where we are going 2022-2024

ACH Group will proactively establish research priorities, scope opportunities, and develop collaborations which will contribute to shape the way we re-imagine our tomorrow.
  1. Assist ACH Group to become the recognised leading aged care service provider for engagement in research and translation of evidence-based practice
  2. Strengthen and further develop ACH Group’s commitment to evidence-based approaches in customer care
  3. Strengthen and further develop ACH Group’s internal and external partnerships
  4. Strengthen internal and external understanding in what, why and how we engage in research activities

Learn more about ACH Group Research and Research Partners.

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ACH Group is excited to announce the winners for the third round of the 2025 ACH Group Way Awards!

The Good Lives Award recognises individuals or teams who bring our 4Rs (Reablement, Real Experiences, Right Relationships, and Roles) to life to support Good Lives for Older People.

🏆Congratulations to the Highercombe Team who were nominated for their exceptional commitment to supporting residents to live a good life through independence, connection, and holistic care.

In this particular instance, a resident arrived with complex care requirements, and needed full mobility support, extensive personal care assistance, and help to achieve a healthy weight. Through the dedication of Highercombe’s multidisciplinary team and the 4Rs framework, the resident regained mobility, restored his dignity, improved his health, and built meaningful social connections.

He ultimately returned home to live independently and continues to visit Highercombe, reflecting the genuine relationships formed. His journey showcases the team’s compassion and collaboration in delivering life-changing, person-centred care.

📸 The Highercombe Team received the award from Cher Lopresti, Executive Manager People Culture & Safety.
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ACH Group is excited