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Interpreter Services

If you wish to contact ACH Group through the use of an interpreter, please contact the Translating and Interpreting Service (TIS) on 131 450 and ask them to call the ACH Group Customer Service Centre on 1300 224 477.

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If you have difficulty with your hearing or speech, you can contact the National Relay Service 24 hours a day, 7 days a week on TTY/voice calls 133 677 or ‘speak & listen’ 1300 555 727. They can assist you to communicate with us.

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We’re proud to share the Round 1 winners of the 2026 ACH Group Way Awards.

First is our Good Lives Story Award, recognising individuals or teams who bring our 4Rs (Reablement, Real Experiences, Right Relationships, and Roles) to life to support Good Lives for Older People.

🏆 Congratulations to Nicky Brown, Support Worker!

Recognised for her compassionate, person‑centred approach, Nicky went above and beyond to build a meaningful and respectful relationship with a resident.

Understanding the resident’s sensitivity to the cold and lifelong love of crochet, Nicky created a handmade shawl to provide both comfort and a connection to what mattered most to them.

📸 Nicky received her award from Kate Dobie, Executive Manager Home Care & Retirement Living.
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