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Interpreter Services

If you wish to contact ACH Group through the use of an interpreter, please contact the Translating and Interpreting Service (TIS) on 131 450 and ask them to call the ACH Group Customer Service Centre on 1300 224 477.

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If you have difficulty with your hearing or speech, you can contact the National Relay Service 24 hours a day, 7 days a week on TTY/voice calls 133 677 or ‘speak & listen’ 1300 555 727. They can assist you to communicate with us.

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Support at Home Guide

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What services are available under Support at Home?

ACH Group services are tailored to meet your unique goals and preferences, falling into three main categories – clinical supports, independence and everyday living

Your dedicated Care Partner at ACH Group will collaborate with you to choose the right mix of services from your approved list and adapt your support as your situation changes.

✅ Clinical Supports
Access professional health services such as nursing care, occupational therapy, and physiotherapy, along with essential care management to support your health and wellbeing. 🩺💪

✅ Independence
Get help with personal care including showering, dressing, medication support, transport, and short-term respite care - supporting both you and your carers to live well and independently. 🚿🚗

✅ Everyday Living
Enjoy assistance with everyday tasks like cleaning, shopping, gardening, and meal preparation, making daily life easier, more comfortable, and more enjoyable. 🧹🌿🍽️

Discover how Support at Home can work for you and your lifestyle 🔗 bit.ly/4pBFt3C

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What services are av