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Interpreter Services

If you wish to contact ACH Group through the use of an interpreter, please contact the Translating and Interpreting Service (TIS) on 131 450 and ask them to call the ACH Group Customer Service Centre on 1300 224 477.

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If you have difficulty with your hearing or speech, you can contact the National Relay Service 24 hours a day, 7 days a week on TTY/voice calls 133 677 or ‘speak & listen’ 1300 555 727. They can assist you to communicate with us.

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Support at Home Guide

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We are pleased to share that ACH Group has secured $17.6 million in Federal Government funding through the Aged Care Capital Assistance Program (ACCAP) to support the construction of our new residential care home at Dover Gardens.

The development will provide a new home for 150 older people, delivering contemporary aged care designed around smaller households that foster connection, independence, quality of life and a genuine sense of home.

As demand for residential aged care continues to grow, this will help more older people access the care and support they need while remaining connected to the people, places and community that matter most to them.

We thank the Australian Government for its support and commitment to strengthening aged care and investing in the infrastructure needed to meet the needs of Australia's ageing population.

We look forward to sharing further updates as the project progresses, with construction expected to commence in late 2026.

Read more here: bit.ly/4fpuquw

Photo credit: Brown Falconer
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