Home Care and Community Consumer Advisory Body

Help improve the care and services you use

Customers and family members are invited to join ACH Group’s Home Care and Community Consumer Advisory Body.

About the Consumer Advisory Body

The ACH Group Consumer Advisory Body (CAB) is a small group that meets to talk about services and how they can be improved.

The feedback from the Consumer Advisory Body is provided to the ACH Group Board and governing committees for their consideration and response.

Since starting in 2024, the ACH Group Consumer Advisory Body has already led to improvements including:

• A better phone system, with a menu to help direct calls
• Clearer billing information
• Easier ways to get in touch and
• Information that is easier to read and understand

Importantly, the Consumer Advisory Body does not replace the existing ways you can provide feedback to ACH Group at any time.

Find more information on Consumer Advisory Bodies.

Why join?

By taking part you can:

• Share your experience of our services
• Tell us what is working well and what could be better
• Help improve care and services for yourself and others

Your feedback helps us make real changes.

What to expect

You’ll be part of a small group of customers, family members and representatives who meet twice a year. Meetings are in person, and membership is for 12 months.

Interested in joining?

Expressions of interest for the 2026–2027 Home Care and Community Consumer Advisory Body have now closed.

If you would like to be considered for future opportunities, please complete the form below.

Download: Home Care and Community Consumer Advisory Body – Terms of Reference [.pdf]

If you would like support to be involved, please let us know when you contact us.

For further information

Email: [email protected]
Or call: 1300 22 44 77