Cancellation policy for social experiences
Group and Individual Social Experiences
The notice period for customer cancellations for social experiences is 24 hours.
A cancellation fee at 50% of the experience will be billed if the service is cancelled with less than 24 hours’ notice.
Bus Tours
The notice period for customer cancellations of bus trips is 48 hours.
Getaways
The notice period for customer cancellations for getaways is 4 weeks prior to departure. Payments made in advance will be paid back in full if cancellation is made before the notice period.
A cancellation fee of 50% of the cost of the getaway will apply if the getaway is cancelled with less than 4 weeks’ notice from departure.
ACH Group recommends that customers organise travel insurance. This provides cover for unexpected events that could happen when traveling, including cancellations.
Conditions
It is the customer’s responsibility to:
- Provide an expression of interest for each experience they wish to attend.
- Notify ACH Group of the use of mobility aids at the time of the expression of interest for each experience and to bring these with them on the getaway.
- Inform ACH Group of any dietary requirements at the time of making the expression of interest for each experience. Dietary requirements that are not informed, or provided late may not be able to be accommodated.
Need help?
If you have any questions about bookings, expressions of interest or cancellations, please contact the Social Team on 08 8159 3222 or email [email protected].
