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Coronavirus (COVID-19) – Information for our community

coronavirus update

Information correct as of 13 March 2020.


It is vital that we protect our community, which includes our residents, customers and workforce from any outbreak including the Coronavirus (COVID-19).

Our priorities are:

  • protecting our residents, customers and workforce by minimising the spread of the virus through our community as much as possible.
  • ensure we are fully prepared if any member of our community has tested positive to the virus, so we can contain the virus, care for those infected and action the appropriate isolation requirements.

Site Entry Requirements 

Residential Care Sites

While we do not have any Coronavirus (COVID-19) cases, to minimise the risk of the virus spreading to our sites, access to all ACH Group Residential Care homes will be for essential visits only until 31 March 2020.

We recognise that this may have significant impact on you, your family and friends.  Please be assured we don’t take this decision lightly.  We have made this decision after careful consideration for the health and safety of our community and to minimise the risk of the Coronavirus (COVID-19) spreading.

Any queries should be directed to the relevant site manager.


Other sites – (Health Clinics, Community Services Offices, Catering and Corporate Office)

To stop the spread of the virus we ask that no one (including all the ACH Group workforce) enters an ACH Group site if they, or anyone living under the same roof as them, has:

  • returned from any high-risk country
  • returned from any other country in the past 14 days and is unwell
  • been diagnosed or suspected to be diagnosed of having Coronavirus (including those awaiting test results)
  • been exposed to someone diagnosed or suspected to be diagnosed with Coronavirus (including those awaiting test results)

 ACH Group is closely monitoring the SA Health and the Australian Government Department of Health updates and acting in accordance with their recommendations. We are also reviewing our pandemic plans in line with updates, to ensure we are prepared, if necessary.

We also ask that everyone:

  • follows good hygiene practices i.e. handwashing and coughing/sneezing into your elbow.
  • considers not entering an ACH Group site if you are unwell, to protect the wellbeing of our residents and workforce.
  • self-isolates in line with current SA Health guidelines, as outlined below.

If you do need to self-isolate we will do all we can to help you stay in contact with your loved ones. Please contact the site manager to discuss options.

This situation is evolving and we will continue to provide updates in the news section of our website.

If you have any questions in relation COVID-19, please speak to the manager of your site or call 1300 22 44 77.

Thank you for your ongoing support and cooperation.


Coronavirus (COVID-19) – SA Health Guidelines

The following are the current recommendations from SA Health, which are endorsed by ACH Group:

  • anyone who has left or transited through mainland China, Italy, Iran or South Korea in the last 14 days must self-isolate for 14 days after leaving that country.
  • anyone who has been in contact with a confirmed case of COVID-19 must isolate themselves for 14 days after the date of last contact with the confirmed case.
  • beyond the countries mentioned above, all other countries are moderate risk.

If you have returned from any of the moderate risk countries in the last 14 days, you should monitor your health. If you become unwell (which may include):

  • any respiratory symptoms such as coughing, shortness of breath
  • fever
  • sore throat
  • tiredness

You must self-isolate and make an urgent appointment with your GP advising your symptoms and your travel history. You should wear a surgical mask if leaving home isolation. If you are tested for COVID-19, you should self-isolate until test results are received.


Please note – If visitors fall into a category above and should be self-isolating, they will not be allowed to enter ACH Group sites.


The Australian Government Department of Health website provides general information on coronavirus (COVID-19).

For general information about Coronavirus (COVID-19), visit the Australian Government Department of Health website,  https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov
Or you can phone the National Coronavirus Health Information Line on 1800 020 080. This service runs 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.