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FAQs – Home Care Packages

What is a Home Care Package?
Home Care Packages are a government subsidised, flexible plan of care to meet your needs, and are designed to support you to stay living independently in your own home.

To receive the Government subsidy, you are required to undergo an assessment by the Aged Care Assessment Team (ACAT). We can support you to arrange the assessment.

If you do not qualify for the subsidy, or your circumstances are geared more towards paying for the support you need yourself, we can develop a tailored Home Care plan with you that includes arrangements to pay as you go. One of our friendly, experienced Advisors can meet with you in your home or a location of your choosing, to design a plan that works for you. You are welcome to bring a family member or friend along as well.


How do I access a Home Care Package?

To qualify for a Home Care Package you must first have had an assessment completed by the Aged Care Assessment Team (ACAT) and based on this you will be assigned a home care package level.

To request an ACAT you must contact My Aged Care at www.myagedcare.gov.au or call 1800 200 422. ACH Group can assist you to access My Aged Care and help you navigate through this process, including lodging a referral for services on your behalf. Call us on 1300 22 44 77 today and we can get you started.

ACH Group provide Home Care Packages for the following:

Level 1: Supports people with basic care needs
Level 2: Supports people with low-level care needs
Level 3: Supports people with intermediate care needs
Level 4: Supports people with high-level care needs

To find out more about the process to access a Home Care Package, please click here.


What services can I use with a Home Care Package?

An ACH Group Home Care Package can feature any combination of the below services. Your package will be created to help you achieve your own personal goals, maintain independence and keep living at home.

What will a Home Care Package cost me?  

At ACH Group, once we have established your care needs and/or created your support plan, we work with you around affordability to ensure you get access to the services you need and at the best value.

A Home Care Package is appropriate when you need more than low level support, and offer a coordinated approach with access to a greater range of services, aids and equipment. An experienced Advisor is also on hand to ensure that the Home Care Package is meeting your needs. There is a basic daily fee for Home Care Package services and an income-tested care fee may apply.

To see our current price lists, please click here.

If you are not eligible for a government subsidy or don’t want an assessment and would prefer to pay for the services yourself, we offer a ‘Pay As You Go’ option.


Approved Vs Assigned

When it comes to a Home Care Package, ‘Approved’ and ‘Assigned’ mean two very different things.

If you have been assessed as needing a higher level of support by the Aged Care Assessment Team (ACAT), you will receive a letter stating that you have been Approved for a Home Care Package (HCP). At this point, if you wish, your name will be added to the National Priority Queue.

It is important to note that after being Approved for a HCP there may be a waiting period before you will be Assigned a HCP. Only once you receive a letter from My Aged Care stating that you have been Assigned a HCP and given a referral code, are you able to access HCP funded services.

If you are waiting and need services, please call ACH Group on 1300 22 44 77 as we may be able to help you access services under the Commonwealth Home Support Program, and there is also the option to fund your services privately.


Why choose ACH Group?

ACH Group have been providing quality home care assistance for older Australians since 1952 and we are established experts in the field of Home Care Packages.

ACH Group will:

  • Assist you to access home care services that are right for you
  • Work with you to navigate My Aged Care
  • Help you maximise your package to get the most value out of it
  • Connect you with activities, exercise programs and opportunities to suit your interests