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Innovation Approach

To build speed and agility to respond to changing customer needs, we have developed a whole of organisation approach to Innovation, which is engaging staff in all roles across the organisation.

Innovation Framework


The Exchange Membership Network, which brings together like-minded people aged 50+ to ‘Reinvent, rediscover and find a voice’ underwent its own reinvention, with a brand new identity that talks to the possibilities of horizons opening up when you join.