Home » Annual Report 2015–2016 » What we did…

What we did…

Strategic Plan
We’ve invested time in understanding our current and future customers better and what it is that people will want from us in the future. Read more…
Customer
We increased the depth of our customer knowledge on our journey to become a truly customer-centric organisation. Read more…
Quality Accreditation
Our ‘Rehabilitate and recover via early intervention’ initiative received a Better Practice Award from the Australian Aged Care Quality Review Agency. Read more…
Innovation Approach
We adopted an approach to Innovation that is driving meaningful value adds and new business opportunities. Read more…
Advocacy
We continue to challenge stereotypes associated with ageing. Read more…
Major Projects
Major Projects including Repat and ViTA services. Read more…
Housing Solutions
We have created new housing models with real points of difference, based on the research we have done with customers. Read more…
High Care Anywhere
We offered a range of High Care solutions to meet the individual needs of our diverse customers including Home Care 17, Respite, Transition Care and Healthy Ageing. Read more…