Introduction – Annual Report 2015–2016
2015/16 has been another very successful year for ACH Group, with our 1738 staff and 442 volunteers combining to support our 25,850 customers.
Many of our efforts have focused on the necessary planning and capacity building to see us thrive in the face of changing customer needs and wants, and changing market conditions.
2017 will see us enter a new world of customer expectation, coupled with government reforms, new competitors and our growing aspiration. We focused on getting Home Care ready while building organisational capability and creating the new and unique products that will address emerging market expectations, while enhancing our ability to compete in a deregulated market.
Our Strategic Plan 2015-2020 articulates how we are going to achieve this in an environment of growing opportunity, but one that also comes with uncertainties.